Windows 10: Not getting past log in page

Hi,
My wife has a reconditioned Fujitsu server with Windows 10 instaled, it has been working okay until we switched it on this morning. It runs okay up to the login screen, when she logs in it goes to a black screen with a white arrow and stays like that. If I do a ctr, alt, del I get the options to log out, change user and also go to task manager. If I try change user and try the same user as there is only one account the same thing happens, if I try to go to task manager nothing happens.

Any ideas as to what the problem could be?
Thanks,
Gerald

:)

 

Change photo on log-in page

Hi Audrey's,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

• When you say, "generic circle above my log-in name" what exactly are you referring to?

I suggest you to try the below steps and check if it helps.

• Click on Start.
• Click on Settings.
• Click on Account.
• Under Accounts, select the option "Your account".
• Under Your picture, click on
  Browse option and you may select the picture of your choice so that it is display on your account sign-in page.

If the above steps doesn't work, I want you to send us a screenshot of the issue so that we can assist you accordingly.

Thank You.

 

Best thermal paste

Most decent thermal paste is about all the same (1-2 degree difference). Without knowing the two listed, (I use MX-2), I would suggest going with the one that is non-conductive.

 

can not log in on home page

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern that you are unable to log-in to your desktop, we will help you to resolve this issue.

I would like to inform that this issue might be due to corrupted user account.

I suggest you to enter in to safe mode, enable built-in administrator account and troubleshoot the existing user account. Please follow the below troubleshooting steps:

Step 1: Start computer in safe mode.

• Type Settings in the search box on the desktop, select
  Settings.
• Here select Change pc settings and then General.
• Scroll down to Advanced startup, click Restart now.
• Click on Troubleshoot, Advanced options, and Startup Settings.
• Click Restart, select Safe mode and then press
  Enter.

Step 2: Try to login to your temporary user account, enable built-in administrator account and try to troubleshoot the corrupted user account.

• Press Windows + X key together on your desktop screen.
• Click on Command Prompt (admin) to open Command Prompt.
• Type the following command and hit Enter:
  • net user administrator /active: yes (Check for the spaces)
• Now log off from the current user and try to login to the administrator account that is enabled.
  

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.

Step 3: I suggest you to refer to the link below to run user account troubleshooter.

Microsoft Account troubleshooter


Hope it helps. Kindly update the status of the issue, we will be happy to help you.