Windows 10: Not receiving audio from PC.

I just got a new pair of headphones because my old ones stopped working but I’m not getting any audio from them. My PC recognizes the device and says everything is working, but I don’t hear anything. The new pair is Logitech headphones, and I also checked the audio drives but those were all up to date as well. I’m stuck, what do I do?

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:)

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

We can't find an audio device for your PC.

Hi,

I suggest you run the sound troubleshooter by following the steps below:

• Type “troubleshooting” in search box and press Enter.
• Click on View All on top left pane.
• Click on Playing audio from the list and follow the on-screen prompt for troubleshooting.

Hope the information is helpful.

Regards

 

Audio not working

Hi Mirdula,

Before we proceed, I would like you to provide the information stated below:

• Did you make any changes to the PC prior to this issue?
• What troubleshooting steps have you performed to fix the issue?

For now, I suggest that you refer to the article, Windows 10 – Audio Troubleshooting Tips
and check if the steps provided helps rectify the issue.

Hope this helps

Regards