Windows 10: not receiving security codes

I am not receiving codes to my email when trying to update my security information, they do not show up in my inbox or junk folder, I receive emails for other things but not emails containing the codes, and I have not found anyone who has found a solution.

:)

 

Microsoft account security code - WHY?

Thanks for the reply Greg.

"If you turn on two-step verification, you’ll get a security code to your email, phone, or authenticator app every time you sign in on
a device that isn't trusted. When two-step verification is turned off, you will only have to verify your identity with security codes periodically, when
there might be a risk to your account security."

Overkill.

As Two-Step verification has never been turned on, I presume MS thinks every time I log into access pages on https://account.microsoft.com/ pages I'm a risk to my account. Even from computers listed in the 'Devices" tab of those pages. Even though I have
to supply my MS password to get to those pages.

Are you suggesting I turn two-step verification on, which is what I don't need?

 

Security code.

Hi Jackie,

Let's take care of your concern. Please provide the following information:

• Have you recently change any of your Microsoft account's password?
• Or anything that may have triggered a security code to be sent?
• Did you receive it through email or sms?

I will send you a private message that you can reply to and send the screenshot of the message or complete details of the security code through the private message for security purposes.

Looking forward to your response.

 

Security code

Hi Debra,

Security codes are being sent to your email address or phone number that you've used to verify your account. Also, this serves as a security feature that will verify that you're the only one using the account. One of the possible reasons why you haven't
received the security code is due to a busy server.

• Have you tried checking your Junk Folder and check if the email was sent there?
• Did you check if it was sent to your alternate email address?
• How long are you waiting from the time you have requested for a security code?

We're looking forward to your response.