Windows 10: Notebook battery not charging when switched on

Hi all,
I bought a notebook three weeks ago for my wife, specifically a HP 14-an009a. It had Windows 10 pre-installed. It worked perfectly for a couple of weeks, but an issue has cropped up with the battery. When it is turned on and connected to the charger, the battery icon will say "37% available, plugged in, not charging". The actual percentage does vary, depending on use. I have tried all the various fixes (e.g. "Uninstall/reinstall Microsoft acpi-compliant control method battery" in the device manager and battery out/in, run off AC only then plug battery back in, etc), amongst others, but to no avail. The notebook will charge perfectly when it is switched off, however, with the little orange light on the side illuminating. It will turn white,however, when the machine is turned on (but not charging with the AC connected). Obviously, there have been several updates (including the big "anniversary one) since the purchase. Does anyone have any ideas how to rectify this? The battery is OK, and the charger works fine. There is no HP power control software/bloatware on the notebook either which could be causing this. I have changed power plans, and everything that I know of! I can only assume that the battery control driver (after an update) is overriding the charging when the notebook is turned on. Does anyone else have this issue? Please help.

:)

 

My Notebook wont charge properly after recent windows update.

Hi,

I have a problem with my notebook (Asus X550D). When it turned on it wont charge properly,

when it shutted down.. it does charge properly, but not too long only after like 5-10 mins.

When I charge it while it turned on.. it only charge for like 2 seconds, then it doesnt charge.

I tried to disable and enable the thing on Device Manager about Microsoft Battery Control, but

it's still the same.

I wonder if it's the battery issue or charger or recent windows update.

My Notebook battery is unremoveable.

 

Decreased battery life with 22.007

It could be that the battery needs recalibrating.

This tip often results in improved capacity...

Charge the phone fully. When is stops charging, switch it off and remove the battery. Leave the battery out for 10 minutes, then put it back in and start charging the phone again, but don't switch it on. Only switch it on again once the battery has finished
charging a second time.

 

Try this: In a Elevated COmmand Prompt enter
powercfg -restoredefaultschemes

 

Thank you. I'll try that and report back.

 

Tried it, but nothing has happened. Still plugged in and not charging.

 

Have you tried this one? The key difference from what you have already tried seems to be holding down the power button with no charger or battery connected.

http://h30434.www3.hp.com/t5/Noteboo...3634994/page/7

 

Tried that as well. Situation still the same.