Windows 10: Notebook keyboard, touchpad, and mouse fails to respond

Ever since I have taken this Dell notebook out of the box or not long after that, it has been giving me trouble with the keyboard, touchpad, and mouse. When I go to wake the computer from sleep or even turning it on after a night's rest, the keyboard, mouse, and touchpad do not respond to the computer. The cursor (if I am typing something) and the mouse pointer freezes up and it makes the computer not usable until it responds. The keyboard also has a backlit caps lock key. When this happens, the light on the caps lock key does not light up. I have ran tests on it from Dell and the program (Dell Support Assist) says that everything passed and there is nothing wrong. There is something wrong. A brand new computer from the factory should not be doing this. The notebook is a Dell Inspiron 15-3552. I don't have it listed in my specs yet.

Help is appreciated!

Thanks! *Smile

:)

 

ALT Key not working on Windows 10

Hello,

To troubleshoot your concern, you may refer to the steps provided on the links below:

• Mouse, touchpad, and keyboard problems in Windows
• Troubleshoot wired keyboards that don't respond or that type wrong characters

Update us on the result.

Thank you.

 

Can't install new MS Wireless Mouse 3500 or MSWM 4000

I have two notebooks: an Acer Aspire V5-171-6675 that shipped with Windows 8 x64 (and upgraded to Win 8.1), and a newer Acer Aspire E5-573G that shipped with Windows 10 x64. They were both upgraded to the Win 10 Fall 2015 Upgrade/Threshold
2, and then all subsequent Microsoft updates. Both notebooks have functioning touchpads, but I have been using older (circa Win 7) Microsoft Wireless Mouse 3500 (Blue Track) with them. These older mice are both wearing out--the side vinyl/rubber grip is unglueing
on one, and the wheel button is failing on the other-so I purchased two new mice: the Win 10-compatible versions of the Wireless Mouse 3500 and the Wireless Mouse 4000. Both these new mice work perfectly on the Aspire V5 notebook; I just plugged in the new
USB transceiver and they worked without me having to do anything.

However, neither the new Win 10-compatible Wireless Mouse 3500 nor Wireless Mouse 4000 mouse work on the newer Aspire E5 notebook. Windows apparently detects the new USB transceiver (as "Microsoft Nano Transceiver v1.0" in Device Manager) but fails to install
the driver:

Windows found driver software for your device but encountered an error while attempting to install it.

Microsoft Mouse and Keyboard Detection Driver (USB)

This operation requires an interactive window station.

I've tried numerous attempts to install a driver manually, but they all fail. I uninstalled all of the Elan touchpad software, installing a generic HID-complaint mouse driver for the touchpad, but still neither new transceiver installs.
I disabled the touchpad entirely in the BIOS, but still neither new transceiver installs. I tried uninstalling and reinstalling the Microsoft Mouse and Keyboard Center software, but still neither new transceiver installs. I went through the steps to temporarily
disable driver signature enforcement, but afterward neither new transceiver installs. However, I can still plug either of the old Win 7-ish Microsoft Wireless Mouse 3500 transceivers into this notebook, and it installs & works just like it always has.

Any ideas on what to try next?

 

Hi Jesse,

Does your laptop behave the same way in Safe Mode?

Have you tried to uncheck "Allow the computer to turn off this device to save power" in Device Manager (one by one) for keyboard, mouse and touchpad? The results should be seen only after the reboot.

I know that some people don't like this method but I'd also use DriverPack: DriverPack Solution - software for driver updates | Download drivers for 7, XP, 10, 8 and 8.1

I'm sure you did that but just in case: check the startup apps with Autoruns - maybe one of them causes problem.


You are fortunate to have a brand new Dell computer so in case it's a serious hardware problem you can always make use of their door-to-door service.

 

I am sorry that I am just now seeing this. But yes I will try your suggestions if the problems persist. Dell told me to reset the computer completely and see if it fixes the problem and if it doesn't then they will fix it under warranty. As of now, it is resetting. I will post back if it still happens after the reset.