Windows 10: [notebook] system restarts after sleep if power cable is plugged in

Hi,

On my notebook (Acer Travelmate 4730), if the power cable is plugged in, the system always restarts automatically after it is woken up from sleep. whether the battery is removed or not. No such a problem if un-plugged.

That happened after a certain Win10 update which I don't remember. (Automatic updating is disabled and the Win10 version stops at 1709 build 16299.492.)

Can it be fixed?

Thank you.

:)

 

Sleep

Hi,

This may happen due to its power plan. A power plan is a collection of hardware and system settings that manages how computers use and conserve power. For this, we suggest that you reset and restore power plans to its default. kindly follow these steps:

• Open the Command Prompt (Admin).
• Copy and paste the command below into the command prompt, and press
  Enter:
  • powercfg -restoredefaultschemes
• Close the Command Prompt window, and then restart your PC to apply the changes.

After that, go to Power & sleep settings
by typing it into the Windows Search. Check the When plugged in, PC goes to sleep after
settings is set to Never.

Let us know if the steps above helped you to resolve the issue.

 

Computer not booting to desktop, stuck at Restarting screen

Hi Fred,

Thank you for posting in Community.

The issue might occur if the system is not Shut down properly. As you have already tried restarting the system several times, I suggest you to perform a Power Drain by following the steps provided below and check if it helps.

• Turn Off the computer and remove the power cable.
• Long press the Power button for 15-20 seconds.
• Plug in the power cable and switch on the computer.

Hope this helps. Keep us posted on the status for further assistance.

 

Notebook won't wake from sleep

Hi Stephen,

Thank you for posting your query on Microsoft Community. We are sorry for the inconvenience caused.

I see that the ASUS 56C notebook won’t wake after sleep mode. This might be due to the corruption of Power management.

I suggest you to try running the Power Troubleshooter to check if it helps to resolve the issue.

Method 1: Run the Power troubleshooter on the system.

Refer these steps:

• Press Windows key + X, select Control panel.
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Power troubleshooter

Further you can try creating a new power plan according to your preference. Refer the link below for more details on Power Plans.

Power Plans: frequently asked questions

http://windows.microsoft.com/en-us/windows/power-plans-faq#1TC=windows-8

(Steps in the article, applies to Windows 10).

Method 2:

I suggest you to update the display drivers on your computer and check if it helps. Refer the below steps to update the driver.

1.
Press “Windows + X” and select Device manager.

2.
Select Display Adapter and expand the driver icon.

3.
Right click on the driver icon and click on
Update.

4.
Follow the onscreen instructions to update the driver.

5.
Restart the computer and check if the issue is resolved.

Also refer the below link for the same

K56CM Driver & Tools | Laptops | ASUS Global

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.