Windows 10: Nov.2018 Update deleted files and drivers - unable to run anything from start, takes 15+...

ASUS Laptop used by our office administrator to RDP into the accounting system ran an Update on Nov.15th, and when it completed it took forever to get a login screen. Logging in took even longer to to a desktop that is blank except for the recycle bin, after getting an error message "Location is not available" - "c:\WINDOWS\system32\config\systemprofile\Desktop is unavailable...". The Start icon is not usable. I can start Task Manager, and was eventually able to get a version of Explorer started, but only in attempt to add a toolbar to the desktop - it doesn't actually let me open a new window - "An attempt was made to reference a token that does not exist". All of the profiles now have blank desktops, including the ones in the Windows.old folder. It's also now unable to connect to the network or interenet - troubleshooter tells me "There might be a problem with the driver for the Wi-Fi adapter" but can't fix it. The audio device was unable to start, I was able to run the troubleshooter - "one or more audio service isn't running." - fixed.


There is no way to attempt a Recovery or even to attempt a reset.


How do I try to do a System Restore without being able to access the Control Panel or even the command prompt?


This is ridiculous. I'll try to do a factory reset from the ASUS hidden partition (if it still exists).


Seriously Microsoft, WTF?

:)

 

Unable to delete temporary files

Hi Sumit,

Looks like you are running out of storage space, let's walk you through the steps of running
Disc cleanup for your Windows 10 device.

To delete temporary files, kindly follow these steps:

• Press the Windows key to launch the Start menu.
• Type in Disc cleanup and press Enter.
• Under Files to delete, select the file types to get rid of. To get a description of the file type, select it.
• Select OK.

If you need to free up more space, you can also delete system files:

• Press the Windows key to launch the Start menu.
• Type in Disc cleanup and press Enter.
• In Disk cleanup, select Clean up system files.
• Select the file types to get rid of. To get a description of the file type, select it.
• Select OK.

If the suggestions above didn't work, feel free to post back so we can further troubleshoot.

 

Unable to delete a file

Hi Brent,

There are a lot of possible reason why the issue occurs, we suggest that you access
safe mode
and
delete the files there. If the same issue occur,
reboot
your PC and run these following
methods of troubleshooting
steps:

Method 1:
Run SFC Scan.  

To run an
SFC scan, follow these steps:  

• 
  Run
  Command Prompt as Administrator.  
  
• 
  Type
  sfc /scannow
  and hit
  Enter.   
  

Method 2:
Run DISM Tool.  

To run
DISM Tool, follow these steps:

• 
  Run
  Command Prompt as Administrator.  
  
• 
  Type the following command:  
  
  • 
    DISM.exe /Online /Cleanup-image /scanhealth  
    
  • 
    DISM.exe /Online /Cleanup-image /Restorehealth  
    

NOTE:
This might take a while to finish scanning.
Do not cancel. 

Method 3: Clean Boot.

To perform a
Clean Boot, click
here.

Note:
Reset the computer back to
Normal Mode
once you are done with the troubleshooting by following the section
"How to reset the computer to start normally after clean boot troubleshooting"
from the same article.

Let us know how it goes.

Regards.

 

Windows 10 April 2018 Update(SCU) Partially Breaks MKV File Support?

I updated to main computer to the April 2018 Update, AKA Spring Creators Update, and it seems like they've taken a step backward with MKV file support. When I go into the properties of an MKV file on the Fall Creators Update, if I go to the details tab it gives me a bunch of detail about he media file, like resolution, framerate, audio information and bitrate. However, if I go into the same file's properties on the April 2018 Update, almost all of the information is blank, it only gives me a runtime and bitrate.

I really just want to confirm that this isn't just my computer and other's are experiencing the same thing.

FCU:




April 2018 Update: