Windows 10: ntoskrnl.exe BSOD help

Hi, I have been getting bsods ever since I built my desktop and it has been annoying me a lot. I even reinstalled windows but it is still happening. I attached the mini dump zips below. Please have a look at it and tell me the problem, it will help me loads *Biggrin

:)

 

BSOD errors without an identifiable cause

Okay I may or may not be onto something now. Since, from what I've read, it seems that most ntoskrnl.exe BSODs are not actually caused by ntoskrnl, but by another driver that takes up the krnl's space. When ntoskrnl.exe finds it, it throws the system into
a BSOD to prevent damage. Looking the the dump files, I found that there was a driver called hal.dll, but the crash address was different from the driver address. The crash address was ntoskrnl.exe+14ec00, the same as my above post. There is also another driver
called dxgmms2.sys who's crash address was ntoskrnl.exe+14ec00. I'm not sure if this will help or if it means anything but I'm looking for anything at this point.

 

BSOD (Blue screen error) on Windows 10 PC.

Original Title: BSOD

010216-10078-01.dmp

2.1.2016. 14:35:34

0x00000139

00000000`00000021

ffffd000`209ea5d0

ffffd000`209ea528

00000000`00000000

ntoskrnl.exe

ntoskrnl.exe+142760

NT Kernel & System

Microsoft® Windows® Operating System

Microsoft Corporation

10.0.10586.17 (th2_release.151121-2308)

x64

ntoskrnl.exe+142760

C:\Windows\Minidump\010216-10078-01.dmp

4

15

10586

134.716

2.1.2016. 14:36:01

I need help with bsod
i repeatedly get this error

 

You have some old drivers which surprise me. When did you build this system?

Code: 2010/10/05 07:30:57 C:\WINDOWS\system32\drivers\ElcMouLFlt.sys 2010/11/30 13:42:46 C:\WINDOWS\system32\drivers\ElcMouUFlt.sys 2011/04/12 02:48:16 C:\WINDOWS\system32\drivers\iaStorV.sys 2012/11/27 08:02:51 C:\WINDOWS\system32\drivers\stexstor.sys 2012/12/03 14:19:30 C:\WINDOWS\system32\DRIVERS\t_mouse.sys 2012/12/12 05:21:44 C:\WINDOWS\system32\drivers\amdsbs.sys[/quote] The two in red belong to an old version of Kaspersky. Not sure what t_mouse.sys belongs to.
amdsbs.sys belongs to AMD Technology AHCI Compatible Controller Driver for Windows family.

So, if you have any Kaspersky software installed, uninstall it.
Did you install the AMD Chipset driver for your motherboard? I see one on the web site: ASUSTeK Computer Inc. -Support- Driver & Tools - A88X-GAMER

Attachment 105549

 

The two in red belong to an old version of Kaspersky. Not sure what t_mouse.sys belongs to.
amdsbs.sys belongs to AMD Technology AHCI Compatible Controller Driver for Windows family.

So, if you have any Kaspersky software installed, uninstall it.
Did you install the AMD Chipset driver for your motherboard? I see one on the web site: ASUSTeK Computer Inc. -Support- Driver & Tools - A88X-GAMER

Attachment 105549[/quote] Hey,
Thanks for replying! I have not heard of Kaspersky and I dont have any programs of it on my desktop. I built this about 6 months ago. What can those red drivers mean? I will download the chipset drivers.

Cheers

 

I found a different owner for those files:
Code: Product: ELECOM USB Mouse Driver Company:ELECOM Description: ELECOM Driver for the Mouse Device[/quote] Does that mean anything to you

 

I do have those drivers but I do not have any elecom programs on my desktop so do I just delete them?

 

What kind of mouse do you have?

 

It is a usb Redragon mouse

 

That driver is loaded:
Code: 0: kd> lmvm ElcMouLFlt Browse full module list start end module name fffff806`0b260000 fffff806`0b26b000 ElcMouLFlt (deferred) Image path: \SystemRoot\System32\drivers\ElcMouLFlt.sys Image name: ElcMouLFlt.sys Browse all global symbols functions data Timestamp: Mon Oct 04 19:30:57 2010 (4CAA63B1) CheckSum: 0000CB32 ImageSize: 0000B000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] Did you install anything to support that mouse? Do you have another you can use, a generic USB mouse perhaps. If yes, try uninstalling it from Device Driver, plug in the other mouse then if necessary reboot.

If that doesn't help, give Driver Verifier a try, see if it shows us anything:

===================================================
Driver Verifier is a diagnostic tool built into Windows 10, it is designed to verify both native Microsoft drivers and third party drivers. Driver Verifier's verification process involves putting heavy stress on drivers with the intention of making bad, outdated, incompatible or misbehaving drivers fail. The required result is a BSOD (Blue Screen of Death) which will generate a crash dump for debugging purposes.
Machines exposed to Driver Verifier will run very sluggishly due to the stress being applied to the drivers.

Driver Verifier - Enable and Disable in Windows 10

Pay close attention to


PART TWO


and make sure the correct boxes are checked.

Warning:
It is not advised to run Driver Verifier for more than 48 hours at a time. Disable Driver Verifier after 48 hours or after receiving a BSOD, whichever happens soonest.

Always create a Restore Point prior to enabling Driver Verifier.

What we're looking for is a BSOD with a mini dump that will tell us what driver caused it.

 

Hi,

Sorry but just checked device manager under mice and it says 'ELECOM USB Mouse'. I do not have any other usb mouse, all i have is an apple magic mouse and some other wireless mice. What I am trying to do is going to the redragon website and downloading the drivers from there and seeing if it works.

 

Can you borrow a USB mouse from a friend or relative just to test with?