Windows 10: ntoskrnl.exe, ntkrnlmp.exe causing BSOD and crashes

Discus and support ntoskrnl.exe, ntkrnlmp.exe causing BSOD and crashes in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, my computer has been having BSOD crashes lately, with errors like IRQL_NOT_LESS_OR_EQUAL and MEMORY_MANAGEMENT. Sometimes my computer freezes... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Fantomu, Dec 11, 2020.

  1. FANTOMU
    Fantomu Win User

    ntoskrnl.exe, ntkrnlmp.exe causing BSOD and crashes


    Hello, my computer has been having BSOD crashes lately, with errors like IRQL_NOT_LESS_OR_EQUAL and MEMORY_MANAGEMENT.

    Sometimes my computer freezes and sound continues to play not too often and awhile weeks ago sudden restarts without any BSOD display on screen.


    My specs are the following:

    • CPU: AMD Ryzen 5 3600
    • GPU: NVIDIA GeForce 1070
    • Motherboard: ASUSTeK COMPUTER INC. PRIME B350-PLUS
    • Hard drive: ST2000DX002-2DV164 SeaGate
    • Ram Cards: EVGA SuperClocked 16 GB 2x8GB DDR4-2400 PC4-19200 CL15 Ram Timings at 15-17-17-35 Default MHz settings 1066 MHz per card
    • 64 bit operating system


    All command prompt commands and WinDbg are run in administrator mode.

    I've done the following so far:

    • Memtest86 No issues, passed all tests
    • Memory Diagnostics Tool No issues
    • DISM, SFC, and CHKDSK commands in command prompt Some issues reappear but get fixed
    • Checked hard drive health and tested using software provided by manufacturer SeaTools
    • Checked all drivers and updated manually using DriverFix
    • ntoskrnl.exe determined to be the cause by BlueScreenView
    • ntkrnlmp.exe found to be the issue when using WinDbg Preview on MEMORY.DMP
    • Used driver verifier 3 times, first time found Razer Drivers and uninstalled, next two times no issues occur
    • Updated BIOS to latest version for motherboard 5602 Successful using USB
    • Changed RAM Timings to suggested from 15-15-15-36 to 15-17-17-35
    • Reset PC keeping personal files but removing apps and settings
    • Checked and turned off all overclocking couldn't find any overclocking settings turned on
    • Installed all drivers specified by motherboard manufacturer
    • Reinstalled display adapter drivers three different times
    • Checked and tried as many solutions as I can find which resulted in everything above
    • Have rearranged RAM cards, in the correct order for DDR4, snapped in correctly even when testing for memory problems via Memtest86 and Memory Diagnostics Tool No issues
    • Checked all cables are firmly plugged in All firmly plugged in
    • Monitored CPU and Motherboard temperatures seemed fine
    • Ran Windows Troubleshooter on Hardware and Devices using command prompt 'msdt.exe -id DeviceDiagnostic' HID-compliant headset having a driver problem, but troubleshooter couldn't find the issue
    • Checked and installed any drivers I could find for equipment such as mouse, keyboard, microphone, and headset don't want to install as it caused driver verifier to crash last time.
    • Stressed and benched CPU for awhile using CPUID CPU-Z
    • Scanned for viruses using Windows Defender No other anti virus programs on computer


    I looked into C:\Windows\MEMORY.DMP using WinDbg in administrator mode and this is the result:


    Microsoft R Windows Debugger Version 10.0.20153.1000 AMD64

    Copyright c Microsoft Corporation. All rights reserved.Loading Dump File [C:\Windows\MEMORY.DMP]Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.************* Path validation summary **************Response Time ms LocationDeferred srv*Symbol search path is: srv*Executable search path is: Windows 10 Kernel Version 19041 MP 12 procs Free x64Product: WinNt, suite: TerminalServer SingleUserTS PersonalEdition build lab: 19041.1.amd64fre.vb_release.191206-1406Machine Name:Kernel base = 0xfffff805`80000000 PsLoadedModuleList = 0xfffff805`80c2a2b0Debug session time: Fri Dec 11 22:31:53.706 2020 UTC - 5:00System Uptime: 0 days 0:20:32.337Loading Kernel Symbols.................................................................................................................................................................................................Loading User SymbolsPEB is paged out Peb.Ldr = 00000033`ce285018. Type ".hh dbgerr001" for detailsLoading unloaded module list........For analysis of this file, run !analyze -vnt!KeBugCheckEx:fffff805`803f5780 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffa28d`eadf0130=000000000000001a10: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************MEMORY_MANAGEMENT 1a # Any other values for parameter 1 must be individually examined.Arguments:Arg1: 0000000000061948, The subtype of the bugcheck.Arg2: 00000000001ad3b0Arg3: 0000000000000001Arg4: 00000000001ad3b0Debugging Details:------------------KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 2734 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on DESKTOP-SQCGT68 Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.mSec Value: 2959 Key : Analysis.Memory.CommitPeak.Mb Value: 76 Key : Analysis.System Value: CreateObject Key : WER.OS.Branch Value: vb_release Key : WER.OS.Timestamp Value: 2019-12-06T14:06:00Z Key : WER.OS.Version Value: 10.0.19041.1ADDITIONAL_XML: 1OS_BUILD_LAYERS: 1BUGCHECK_CODE: 1aBUGCHECK_P1: 61948BUGCHECK_P2: 1ad3b0BUGCHECK_P3: 1BUGCHECK_P4: 1ad3b0BLACKBOXBSD: 1 !blackboxbsdBLACKBOXNTFS: 1 !blackboxntfsBLACKBOXWINLOGON: 1PROCESS_NAME: svchost.exeSTACK_TEXT: ffffa28d`eadf0128 fffff805`80464f0a : 00000000`0000001a 00000000`00061948 00000000`001ad3b0 00000000`00000001 : nt!KeBugCheckExffffa28d`eadf0130 fffff805`8029a1b0 : 00007ffd`6be80002 00000000`00000001 00000000`00000001 00000000`00000000 : nt!MiDereferenceIoPages+0x16a752ffffa28d`eadf01c0 fffff805`8029ad6e : ffffa28d`eadf0798 ffffa28d`eadf0550 00000000`00000000 ffffa28d`eadf04a0 : nt!MiDeletePteRun+0x13b0ffffa28d`eadf03d0 fffff805`8029b94b : ffffa28d`eadf0500 00000000`00000000 ffffcd3f`feb5f750 00000000`00000000 : nt!MiDeleteVaTail+0x6effffa28d`eadf0400 fffff805`8026baf0 : 00000000`00000001 ffffa28d`00000000 ffffa804`fc4d7590 ffffa804`fc517080 : nt!MiDeletePagablePteRange+0x4abffffa28d`eadf0710 fffff805`80635c99 : ffffa804`fc537130 00000000`00000000 ffffa804`00000000 ffffa804`00000000 : nt!MiDeleteVad+0x360ffffa28d`eadf0820 fffff805`80635330 : ffffa804`fc537130 ffffa804`fc44da20 ffffa804`fc517080 00000000`00000000 : nt!MiUnmapVad+0x49ffffa28d`eadf0850 fffff805`806335ff : ffffa804`f6433cc0 ffffa804`f6433cc0 ffffa804`fc537130 ffffa804`fc4d70c0 : nt!MiCleanVad+0x30ffffa28d`eadf0880 fffff805`8065d6e4 : ffffffff`00000000 ffffffff`ffffffff 00000000`00000001 ffffa804`fc4d70c0 : nt!MmCleanProcessAddressSpace+0x137ffffa28d`eadf0900 fffff805`80706596 : ffffa804`fc4d70c0 ffffba06`0ec69060 00000000`00000000 00000000`00000000 : nt!PspRundownSingleProcess+0x20cffffa28d`eadf0990 fffff805`80709a8e : ffffa804`00000000 00000000`00000001 00000000`00000000 00000033`ce286000 : nt!PspExitThread+0x5f6ffffa28d`eadf0a90 fffff805`804071b8 : ffffa804`fc4d70c0 ffffa804`fc517080 ffffa28d`eadf0b80 ffffa804`fc4d70c0 : nt!NtTerminateProcess+0xdeffffa28d`eadf0b00 00007ffd`6d2cc534 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x2800000033`ce11faf8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`6d2cc534SYMBOL_NAME: nt!MiDereferenceIoPages+16a752MODULE_NAME: ntSTACK_COMMAND: .thread ; .cxr ; kbIMAGE_NAME: ntkrnlmp.exeBUCKET_ID_FUNC_OFFSET: 16a752FAILURE_BUCKET_ID: 0x1a_61948_nt!MiDereferenceIoPagesOS_VERSION: 10.0.19041.1BUILDLAB_STR: vb_releaseOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {16899f95-043e-78ea-0aba-e664d76c4fc5}Followup: MachineOwner

    ---------


    I've supplied memory dump from C:\Windows\MEMORY.DMP, minidumps from C:\Windows\Minidump and event viewer logs for system here:

    Event Viewer Logs

    Minidumps

    Memory Dump

    :)
     
    Fantomu, Dec 11, 2020
    #1
  2. MARITZACAPIRO
    MaritzaCapiro Win User

    BSOD ntoskrnl..exe+1b35e0

    Hi, KirbyBakken

    My name is Maritza and I am an Independent Advisor. I would be happy to help you today.

    Check this link, I hope it helps

    https://www.thewindowsclub.com/ntoskrnl-exe-hig...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised
    on the site before you decide to download and install it.

    Let us know if these steps help you to resolve the issue.
     
    MaritzaCapiro, Dec 11, 2020
    #2
  3. GINA_ON_THE_THREAD
    Gina_on_the_thread Win User
    Gina_on_the_thread, Dec 11, 2020
    #3
  4. LEWISH95
    LewisH95 Win User

    ntoskrnl.exe, ntkrnlmp.exe causing BSOD and crashes

    Ntoskrnl BSOD

    • Update your Realtek audio driver.
    • Update your computer.
    • Disable overclocking settings.
    • Turn off BlueStacks/ another Android emulator.
    • Clean your registry.
    • Check your disk for errors.
    • Fix bad memory issues.
    • Remove faulty sticks of RAM.
    • I hope these methods help you!
    • Regards,
    • Lewis

      * Added by Moderator: Information from
      https://windowsreport.com/windows-8-bsod-ntoskrnl-exe/

      * Moderator note: Advice given on this page might or might not be safe and/or effective but there are programs usually classified as PUP's (Potentially Unwanted Programs) being pushed that should not be downloaded or installed.
     
    LewisH95, Dec 11, 2020
    #4
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ntoskrnl.exe, ntkrnlmp.exe causing BSOD and crashes

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