Windows 10: NUC7i3BNH Random Freezes and Restarts Fresh System

Discus and support NUC7i3BNH Random Freezes and Restarts Fresh System in Windows 10 BSOD Crashes and Debugging to solve the problem; so i have been having random restarts and freezes only when my PC is idle. i have used memtest to check RAM and have also checked C:\ for errors using... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by faizy11, Feb 9, 2019.

  1. FAIZY11
    faizy11 Win User

    NUC7i3BNH Random Freezes and Restarts Fresh System


    so i have been having random restarts and freezes only when my PC is idle. i have used memtest to check RAM and have also checked C:\ for errors using chkdsk. This is a fresh windows installation. I am attaching the windows memory.dmp analysis from debugger. Please help

    edit: dump files are here

    https://1drv.ms/f/s!ArVEqi2J6buogag68ZGXs61J8jfpNw




    Microsoft (R) Windows Debugger Version 10.0.17763.132 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\MEMORY.DMP]
    Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.


    ************* Path validation summary **************
    Response Time (ms) Location
    Deferred SRV*c:\symbols*https://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*c:\symbols*https://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 10 Kernel Version 17763 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 17763.1.amd64fre.rs5_release.180914-1434
    Machine Name:
    Kernel base = 0xfffff805`79a09000 PsLoadedModuleList = 0xfffff805`79e24ad0
    Debug session time: Sat Feb 9 09:42:26.297 2019 (UTC + 5:00)
    System Uptime: 0 days 0:03:40.094
    Loading Kernel Symbols
    ......................................Page 20038daff too large to be in the dump file.
    Page 20038dafe too large to be in the dump file.
    .........................
    ................................................................
    .............................................................
    Loading User Symbols

    Loading unloaded module list
    ........
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck A****ef}

    Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+44e )

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: fffff78ad80293a8, memory referenced
    Arg2: 000000000000000d, IRQL
    Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8057a47c8ef, address which referenced memory

    Debugging Details:
    ------------------


    KEY_VALUES_STRING: 1


    STACKHASH_ANALYSIS: 1

    TIMELINE_ANALYSIS: 1


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 401

    BUILD_VERSION_STRING: 17763.1.amd64fre.rs5_release.180914-1434

    SYSTEM_MANUFACTURER:

    SYSTEM_PRODUCT_NAME:

    SYSTEM_SKU:

    SYSTEM_VERSION:

    BIOS_VENDOR: Intel Corp.

    BIOS_VERSION: BNKBL357.86A.0072.2018.1222.1129

    BIOS_DATE: 12/22/2018

    BASEBOARD_MANUFACTURER: Intel Corporation

    BASEBOARD_PRODUCT: NUC7i3BNB

    BASEBOARD_VERSION: J22859-305

    DUMP_TYPE: 1

    BUGCHECK_P1: fffff78ad80293a8

    BUGCHECK_P2: d

    BUGCHECK_P3: 0

    BUGCHECK_P4: fffff8057a47c8ef

    READ_ADDRESS: fffff78ad80293a8

    CURRENT_IRQL: d

    FAULTING_IP:
    hal!HalpApicTimerArm+f
    fffff805`7a47c8ef 0fb639 movzx edi,byte ptr [rcx]

    CPU_COUNT: 4

    CPU_MHZ: 960

    CPU_VENDOR: GenuineIntel

    CPU_FAMILY: 6

    CPU_MODEL: 8e

    CPU_STEPPING: 9

    CPU_MICROCODE: 6,8e,9,0 (F,M,S,R) SIG: 9A'00000000 (cache) 9A'00000000 (init)

    BLACKBOXBSD: 1 (!blackboxbsd)


    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    BUGCHECK_STR: AV

    PROCESS_NAME: System

    ANALYSIS_SESSION_HOST: DESKTOP-N545C0A

    ANALYSIS_SESSION_TIME: 02-09-2019 15:47:25.0227

    ANALYSIS_VERSION: 10.0.17763.132 x86fre

    TRAP_FRAME: fffff8057c06e9a0 -- (.trap 0xfffff8057c06e9a0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffff8057a47c8e0 rbx=0000000000000000 rcx=fffff78ad80293a8
    rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8057a47c8ef rsp=fffff8057c06eb30 rbp=0000000000000b71
    r8=0000000000000b71 r9=ffffffffffffffff r10=000000000002dc6a
    r11=0000000000000863 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0 nv up ei ng nz na po nc
    hal!HalpApicTimerArm+0xf:
    fffff805`7a47c8ef 0fb639 movzx edi,byte ptr [rcx] ds:fffff78a`d80293a8=??
    Resetting default scope

    LAST_CONTROL_TRANSFER: from fffff80579bcdc69 to fffff80579bbc440

    STACK_TEXT:
    fffff805`7c06e858 fffff805`79bcdc69 : 00000000`0000000a fffff78a`d80293a8 00000000`0000000d 00000000`00000000 : nt!KeBugCheckEx
    fffff805`7c06e860 fffff805`79bca08e : fffff805`78b2a180 00000000`00000004 00000000`000020cb 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff805`7c06e9a0 fffff805`7a47c8ef : 00000000`c0000001 fffff805`8fac071e 00000090`c80c9d98 fffff805`8fa61b6b : nt!KiPageFault+0x44e
    fffff805`7c06eb30 fffff805`7a47bdcc : fffff78a`80029250 00000000`00026236 00000000`0000000d 00000000`00000004 : hal!HalpApicTimerArm+0xf
    fffff805`7c06eb60 fffff805`7a47bc4d : 00000000`0002625a fffff805`7c06eca8 00000000`00000000 00000000`00000000 : hal!HalpSetTimer+0x148
    fffff805`7c06eba0 fffff805`79a798e1 : 00000000`00000000 00000000`0000000f fffff805`79e2b8e0 00000091`4fbd3b00 : hal!HalpTimerClockArm+0x5d
    fffff805`7c06ebe0 fffff805`79b2d671 : 00000000`00000000 00000000`00000000 00000000`00003706 fffff****05`7a4e1890 fffff365`a63e7c66 : hal!HalpTimerClockInterrupt+0xf2
    fffff805`7c06ef60 fffff805`79bbde3a : fffff805`7c05fa50 fffff805`7a4e17e0 00000000`0000076c fffff805`7a4e17e0 : nt!KiCallInterruptServiceRoutine+0xa5
    fffff805`7c06efb0 fffff805`79bbe387 : 00000000`00000002 00000000`00000000 fffff805`7c05fb00 00000000`00000001 : nt!KiInterruptSubDispatchNoLockNoEtw+0xfa
    fffff****05`7c060000 fffff805`7c059000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x32


    THREAD_SHA1_HASH_MOD_FUNC: aa8c20615f9dbe8c0a2cfd2c0962e49556ee90f1

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 8e2979cdcfd230d0573f380f3f4eca3de43f87c8

    THREAD_SHA1_HASH_MOD: d9f2edde86103d5c8c967523cab1bce12e0c7510

    FOLLOWUP_IP:
    nt!KiPageFault+44e
    fffff805`79bca08e 33c0 xor eax,eax

    FAULT_INSTR_CODE: ffb0c033

    SYMBOL_STACK_INDEX: 2

    SYMBOL_NAME: nt!KiPageFault+44e

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME: ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    IMAGE_VERSION: 10.0.17763.292

    STACK_COMMAND: .thread ; .cxr ; kb

    BUCKET_ID_FUNC_OFFSET: 44e

    FAILURE_BUCKET_ID: AV_nt!KiPageFault

    BUCKET_ID: AV_nt!KiPageFault

    PRIMARY_PROBLEM_CLASS: AV_nt!KiPageFault

    TARGET_TIME: 2019-02-09T04:42:26.000Z

    OSBUILD: 17763

    OSSERVICEPACK: 292

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK: 272

    PRODUCT_TYPE: 1

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

    OS_LOCALE:

    USER_LCID: 0

    OSBUILD_TIMESTAMP: unknown_date

    BUILDDATESTAMP_STR: 180914-1434

    BUILDLAB_STR: rs5_release

    BUILDOSVER_STR: 10.0.17763.1.amd64fre.rs5_release.180914-1434

    ANALYSIS_SESSION_ELAPSED_TIME: 1d60

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:av_nt!kipagefault

    FAILURE_ID_HASH: {ec3e2762-48ae-ffe9-5b16-fbcb853e8320}

    Followup: MachineOwner
    ---------

    :)
     
    faizy11, Feb 9, 2019
    #1
  2. TIGR
    TIGR Win User

    Random freezes or shut downs

    Completely random freezing/shutdowns on a system with no recent hardware changes, and hard drive, memory, and PSU fine, usually means a software issue (file corruption or malicious software). I suggest following DavidV's recommendations.
     
    TIGR, Feb 9, 2019
    #2
  3. DARLEEN PEN
    Darleen Pen Win User
    random restarts

    Hi,

    If a Windows computer random restarts, the device usually have some damaged system components. For us to provide an accurate solution, we would need you to answer the following questions:

    • Which build, version and edition of Windows is installed on your computer?
    • What changes have you made to the device before this issue occurred?
    • What troubleshooting steps was already performed to your laptop?

    In the meantime, it will be best to make sure that the latest update of Windows is installed on your device. If the same issue happens after installing Windows Update, we suggest running the power troubleshooter. To do so, follow these steps:

    • Open the Control Panel.
    • Using the search bar at the upper-right corner, type troubleshooting.
    • From the search results, click on Troubleshooting and then select System and Security.
    • Click on Power and then follow the prompts to successfully run the tool.

    We are looking forward to your response.
     
    Darleen Pen, Feb 9, 2019
    #3
  4. ARRAKIS9
    Arrakis9 Win User

    NUC7i3BNH Random Freezes and Restarts Fresh System

    Random restarts

    when you start the computer up press F8 repeatedly until you get a list of how to start windows, choose do not automatically restart on system failure. if your getting bsod's list what your getting here so we can further help you. IF the system is not getting bsod's and still restarting as you say then i would look into getting a line conditioner for your computer as you might be having power issues.
     
    Arrakis9, Feb 9, 2019
    #4
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NUC7i3BNH Random Freezes and Restarts Fresh System

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