Windows 10: Numeric keypad issues with Windows 10

We have recently purchased various Windows 10 workstations. Some of our users are having an issue where certain keys in the numeric keypad are not working correctly within Microsoft Office. Most of this is noticed when using Microsoft Excel. When the 4 or 2 is pressed it will move the input to the cell to the right or to the cell under the one you are filling. I have noticed something similar when working in Word. It will act as an enter key when you type the number from the numeric keypad. Typing the number from the top line of the keypad does not cause this reaction. We are running Windows 10 Pro and using Microsoft Office Professional Plus 2013.

:)

 

Numeric Keypad.

Hello,

For us to isolate the issue about your numeric keypad not working, kindly respond to the questions below:

• Have you made any significant changes to your device prior to the issue?
• When did the issue started to occur?
• Which version of Windows 10 is installed? Is it 1607 or 1703?

We look forward to your prompt response.

Regards.

 

numeric keypad stopped working with windows 10. how to fix?

Hi Feliciajefferson,

Welcome to Microsoft Community.



I appreciate your interest in windows 10. I understand the inconvenience you faced. I will certainly help you to resolve issue.

I need more information about this issue so that I can assist you better.

• 
  What is the make and model of Numeric Key Pad?
  
• 
  Do you get any error code or message while using Numeric Key Pad?
  
• 
  What happen when you try to use Numeric Key Pad?
  

I would suggest you to follow the below methods to fix issue.

Method 1. Try to run hardware and device troubleshooter.

Follow the below steps.



1. Press windows + X key then go to control panel.

2. Search for troubleshooting then click on hardware and device.

3. Under hardware and device click Configure a device.

4. Follow the on screen instructions.


Method 2.Try to Update the drivers for your Numeric key pad and check if the same issue occurs.

Follow the steps.



a. Click on Start and type ‘Device Manager’.

b. Click Device Manager.

c. Click + sign next to Mouse and other pointing devices.

d. Right-click on your numeric keypad and select “Update”.

e. Restart your computer.

Drivers should get installed automatically after restarting the computer.



Method 3. If drivers are not compatible then I would suggest you to visit the laptop manufacturer website download and install the available drivers for your device in compatibility mode and check.



Follow the steps.

a. Right click on the driver setup file and select “Properties”.

b. Select “Compatibility” Tab.

c. Make a check mark next to Run this program in “Compatibility mode” and select previous version of Windows supported by the software, from the drop down list.

d. Then click on “Apply” and “Ok” option.

e. Then install the driver.

f. Then restart your computer and check how it works.



Visit the laptop manufacturer website download and install the latest numeric keypad drivers.

Hope this helps. If the issue still persists, let us know and will be happy to help.



Thank You.

 

Numeric Keypad not working even if NumLock is enabled

Hi Lance,

Having an outdated or incompatible keyboard driver could be a possible reason why you are experiencing an issue with using the numeric keypad. For us to provide an accurate resolution, we would need you to answer the following questions:

• What is the make and model of your computer?
• Have you made any changes to your computer settings before this issue occurred?
• Are you getting any error messages when you are trying to use the numeric keypad?
• What troubleshooting steps have you done so far?

In the meantime, we suggest running the automated troubleshooter for devices and hardware. This tool can scan and repair damaged drivers of the peripherals that are connected to your computer. Visit this
link, click on
Find and fix problems with devices and hardware and then follow the prompts to successfully run the tool.

We are looking forward to your response.