Windows 10: Numeric keypad problem

I just bought a Microsoft Surface Laptop 4 and a Microsoft numeric keypad to go with it. I have paired the keypad with the laptop but it does not work. When I switch the keypad on, the battery level indicator light flashes on 1. Can anyone please advise what I can do to fix this?

:)

 

Numeric Keypad not working even if NumLock is enabled

Hi Lance,

Having an outdated or incompatible keyboard driver could be a possible reason why you are experiencing an issue with using the numeric keypad. For us to provide an accurate resolution, we would need you to answer the following questions:

• What is the make and model of your computer?
• Have you made any changes to your computer settings before this issue occurred?
• Are you getting any error messages when you are trying to use the numeric keypad?
• What troubleshooting steps have you done so far?

In the meantime, we suggest running the automated troubleshooter for devices and hardware. This tool can scan and repair damaged drivers of the peripherals that are connected to your computer. Visit this
link, click on
Find and fix problems with devices and hardware and then follow the prompts to successfully run the tool.

We are looking forward to your response.

 

Numeric Keypad

When I first log in using the numeric keypad to enter my pin there is no problem. Afterwards the numeric keypad doesn't work and I must use the numbers on the regular keyboard. I have no idea how to fix this since I have yet to find any topic or reference
to the problem. Please help.

 

Numeric Keypad.

Hello,

For us to isolate the issue about your numeric keypad not working, kindly respond to the questions below:

• Have you made any significant changes to your device prior to the issue?
• When did the issue started to occur?
• Which version of Windows 10 is installed? Is it 1607 or 1703?

We look forward to your prompt response.

Regards.