Windows 10: NVIDIA Black Screen - 0x116_TdrBCR:4:C000009A_Tdr:9_IMAGE_nvlddmkm.sys_Ampere_UserOC

Hi all, For the past few months I have been having black screen issues on my desktop. At first it occurred while I was playing a game called "Against the Storm" where my PC suddenly went black. I thought this was a driver issue, and updated drivers and then had no issues. However, a week later the black screen issues starting to occur again, and again. Increasing in frequency from once every couple days to every single time I load an mildly intensive game Apex Legends for example. I was still able to play games like League of Legends without crashing for a longer period of time. In my attemp

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blue screen

Problem Event Name: BlueScreen

Code: 116

Parameter 1: ffff800e713bd320

Parameter 2: fffff8076da84ac0

Parameter 3: ffffffffc000009a

Parameter 4: 4

OS version: 10_0_19045

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.19045.2.0.0.768.101

Locale ID: 1033

Extra information about the problem

Bucket ID: 0x116_TdrBCR:4:C000009A_Tdr:9_IMAGE_nvlddmkm.sys_Maxwell_3D

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.