Windows 10: NVIDIA graphics card not being recognized by Device Manager

Hi I have an Alienware 14 with a stock NVIDIA GeForce 750M GPU and I'm running Windows 10 Pro, Version 20H2, OS Build: 19042.746.


When I first installed Windows, I remember I checked the Device Manager and the GPU showed up in Device Manager, but then it disappeared and now I can't play games. What I've done to remedy the problem on my own: Updated all the optional drivers updates from Windows Update. I've gone to command prompt and set device manager to show hidden devices, uninstalled the NVIDIA hidden driver, and then tried to reinstall the GPU driver with the official NVIDIA driver package for the GeForce. That didn't work.


I tried installing Display Driver Uninstaller DDU, I uninstalled the two "unknown devices" in Device Manager, booted into safe mode, ran DDU to uninstall the driver DDU still couldn't recognize the graphics card, and rebooted. Then I tried running the NVIDIA Driver Installation package in Windows 8 compatability mode, as well as trying Windows 7 compatability mode. I have exhausted my resources and need a professional to help me. Oh I've also flashed my BIOS to the newest version and my BIOS does see the Graphics Card, so this is something with Windows.

:)

 

Nvidia Graphics Card

Hello Brian,

I request you to try the following steps:

Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Right click on the Start menu.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.

 

Windows 10 Upgrade Not Recognizing new Graphics Card

Hi Michael,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

I appreciate if you could answer few questions to narrow down the issue and to provide you better assistance.

• Did you removed the NVidia graphics card before installing Radeon graphics card?
• Is Radeon HD graphics card externally installed or internally installed?

I suggest you to uninstall the Display adaptors (NVidia) drivers and check if it helps. Kindly follow the steps to uninstall Display drivers.

• Press Windows key + X and select
  Device Manager.
• Search for NVidia Display Adapters and expand it.
• Right click on the display driver
  and select Uninstall.

Please post back with the results and the information asked, we will be glad to assist you further.

Thank you

 

Cant find graphics card on device manager!

Hi Anthony,

Thank you for posting your query in Microsoft Community.

To assist you better, please share the information:

• What is the make and model of your computer?
• Do you get any error message while playing or to launch a game?

I suggest you to unhide the hidden drivers in Device Manager by following the steps provided below and check if the Graphic card driver is visible:

• Press Windows key + X and select Device Manager.
• Click on View and click on Show Hidden Devices.

Hope this helps. Get back to us with the requested information and we'll be glad to assist you.