Windows 10: NVLDDMKM.SYS Problem causing system crashes/reboots

Hello,I have searched for this answer elsewhere, and the topic there was both old and not very helpful.My computer is randomly crashing and restarting. I have used Windows Debug to analyze the .dmp file. The end reads as follows:SYMBOL_NAME: nvlddmkm+10f5720 MODULE_NAME: nvlddmkm IMAGE_NAME: nvlddmkm.sys STACK_COMMAND: .cxr; .ecxr ; kb FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys OS_VERSION: 10.0.19041.1 BUILDLAB_STR: vb_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {c89bfe8c-ed39-f658-ef27-f2898997fdbd} Followup: MachineOwner ---------This is what it s

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System thread not handled caused by WinIAP_x64.sys

Those minidump files also list WinIAP_64.sys as the cause of the system crashes.

Find WinIAP_64.sys, then right click that file and select Properties, then select the Details tab.

Please provide a screenshot of that Details tab.

 

System thread not handled caused by WinIAP_x64.sys

Your minidump files still list the Elan touchpad drivers as the cause of the system crashes.

If you have now removed that Elan software, then please try renaming the new WinIAP_x64.sys file again and restart your PC, it should not be regenerated if the Elan software is no longer running on your PC.

 

Laptop crashes caused by 'rtkvhd64.sys'

Hi Regal,

Thank you for writing to Microsoft Community Forums.

To have a better clarity on this issue and guide you accordingly, kindly help us with the following information:

• What is the make and model of the laptop?
  
• Which build of Windows 10 is installed on the machine?
  
  (Search winver from the Start menu to know the same)
  
• Does the computer boot to the desktop?
  
• Are you aware of any changes that happened on the computer prior to which this issue started to occur?
  

Upon analyzing the crash dump files, seems like the crash is caused by
rtkvhd64.sys. I suggest you to try the methods listed below and check if it works.

Method 1

I suggest you to uninstall the Realtek HD Audio drivers
installed on the machine and let Windows to search for the update and install the updated drivers.

• Right click the Windows icon on the taskbar and choose
  Device Manager.
  
• Expand Sound, video and game controllers and locate
  Realtek HD Audio drivers.
  
• Right click on it and choose Uninstall.
  
• Check the box Delete the driver software for my device
  and reboot the machine to see if the issue persists.
  

If the issue persists, try Method 2

Method 2

If letting windows to install the drivers automatically doesn’t resolve the issue, you may install the latest audio drivers from PC manufacturer’s website and see if it resolves the issue.

Meanwhile, you may also want to go through Troubleshoot blue screen errors
and see if it helps.

If the issue persists, revert to us with the latest crash dump file.

Let us know how it goes.

Regards,