Windows 10: Odd Windows loud Sound Issue

I was having trouble hearing out of my speakers on this new laptop. The volume was almost low enough I had to put my ear to the speaker to hear it. I uninstalled and reinstalled the sound device and made sure I got the latest drivers from HP but the sound is still very low.
I went in to check the sound settings for the device in Control Panel -> Hardware and Sound -> Sound and clicked on my sound device and clicked Configure and when it test the left and right speakers it's very loud. So I clicked on the Properties for my sound device and clicked the Advanced tab and tested there, also very loud. So I went to the volume control in the system tray and when I slide the volume control left and right I can barely hear it at 100. On a whim I opened a browser and checked a YouTube video and the sound is fine there too.
On the surface this looks like an odd issue that doesn't effect much, but I rely on audio notifications from my PC. I have a soft phone installed and the ringer, along with Outlook mail notifications are barely audible.

Any clue what would be holding my audio back anywhere I haven't checked it?

*Mad

:)

 

Sound goes loud itself

Hi Sulthan,



Thank you for posting your query in Microsoft Community, we appreciate your interest in Windows 10.



As per the description, I understand that you are facing issues with sound while playing music or video, try the below and check if it helps.



Step 1: I suggest you to install all the pending updates though Windows updates.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates.

Step 2: Run Audio troubleshooter.

To find and fix problems with playing audio.

Follow the below steps:

• Type troubleshooting in the search bar on the Taskbar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Playing audio.
• Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

Hope it helps. Kindly update the status of this issue with required information, we will be happy to help you further.

 

Sound issue swith Windows 10

Hello,

I realize the inconvenience you are experiencing sound issue with Windows 10. I will certainly help you.

I suggest you to follow the steps below and check if it helps:

Step 1: Run the Hardware and Devices troubleshooter
and check.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter.

Step 2: I suggest you to try the troubleshooting steps mentioned in the below Microsoft article and check if it helps.

Fix sound problems


Hope it helps. Reply to the post with an updated status of this issue to assist you further.