Windows 10: Office 2016 lost activation after Creators Update

Discus and support Office 2016 lost activation after Creators Update in Microsoft Office and 365 to solve the problem; Wondering if anyone has had any issues with the latest Creators Update. My update happened a couple of days ago and I now can't use any Office 2016 Pro... Discussion in 'Microsoft Office and 365' started by dmbyrnes, Dec 28, 2017.

  1. dmbyrnes Win User

    Office 2016 lost activation after Creators Update


    Wondering if anyone has had any issues with the latest Creators Update. My update happened a couple of days ago and I now can't use any Office 2016 Pro programs without being told they're not activated. Office programs all worked fine before the update. I'm getting a message that my MS account is not linked to the installed Office, but even after relinking it I still get that message.

    I tried reentering my Office product key and that redownloaded Office - and maybe installed it on top of my existing install. It's not only Office either. Snagit 12 was also working perfectly before the update, and now all of the screen capture modes except full screen are gone.

    Tried asking for help on MS tech support forums a couple of days ago but have not heard a peep from them. Any ideas are welcome!

    :)
     
    dmbyrnes, Dec 28, 2017
    #1
  2. auggy Win User

    explorer.exe application error -- instruction at 0x00007FF8AB19071C referenced memory at 0x00007FF87A582DB8

    Not sure this is the issue as the error your are receiving appears to be before the Creators Update but the error seems similar to errors reported in the Creators Update when Malwarebytes is installed.

    If Malwarebytes is installed try the work-around in the following link (disable the Office apps from being protected in MB3) until the issue is fixed with Malwarebytes:

    MBAM 3.0.6 and Office 2016 with Win10 Creator's Update
     
    auggy, Dec 28, 2017
    #2
  3. My Office 2016 outlook keeps saying my key code is incorrect, I have been using it for a 1yr what gives?

    Please note, a Windows 10 product key cannot activate Office 2016 if thats what you are trying to do. Windows 10 and Office 2016 are two separate products developed and licensed by Microsoft. Office 2016 uses its own unique product key.

    Which edition of Office 2016 is installed?

    Where did you purchase the license?

    Activate Office 365, Office 2016, or Office 2013 - Office Support
     
    Andre Da Costa, Dec 28, 2017
    #3
  4. Steve C Win User

    Office 2016 lost activation after Creators Update

    Try uninstalling then reinstalling Office 2016?
     
    Steve C, Dec 28, 2017
    #4
  5. dmbyrnes Win User
    Well, I'm a little reluctant to do that cos I've just learned I have a deadline next week. And I'm not very trusting in Microsoft at this point. Still surprised I've had no response from posting in their support forums.

    If I have to uninstall Office 2016 I might as well reinstall 2010. But it's a pisser cos I've paid for Office 2016 Pro and I do NOT think the CU should have effectively disabled it.

    Later that same day...

    I finally got to a screen that accepted my activation code and so far I'm not getting error messages. Yesterday's attempts would only let me proceed if I signed in to my MS account, and the AW kept saying there was no Office 2016 linked to that account. The screen I got just now had a tiny link down at the bottom that said something like activate withouth an account. Clicked that, entered my product key, and it now seems to be working. Hope it lasts... going to live dangerously and Mark as Solved.
     
    dmbyrnes, Apr 5, 2018
    #5
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Office 2016 lost activation after Creators Update

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