Windows 10: Office 365 Activation

Kalama Tom · May 23, 2020

Just purchased Office 365, payment accepted and install successful

However, when I open a doc Word, Excel I get the message that activation is needed by 5/28/20. Pressing the Activate button causes the 'confirm your account window' to be displayed. Pressing Next clears the pop-up. 'Need to activate' button is still displayed. Exiting Excel and calling up a document does not clear the Activate button

Verified the MS account information and all looks good

How do I activate the product I just purchased?

Thanks

:)

Douglas Clelland · May 23, 2020

Cortana & Office 365 Integration

We are trying to integrate Cortana with our Office 365 subscription, but it never works. Here are the steps we have done:

Turned on Cortona in the Office 365 Admin portal

We are using Windows 10 1703 – connected Office 365 service to Cortana

Did the same on windows 10 mobile with no luck, Cortana says its connected to Office 365, but sees no data and we are getting zero errors

We went rough office 365 support first and tried all fo their suggestions, they kicked us over to Windows support which is currently closed.

We are on v1703 with all updates in place, it does not work on Windows 10 desktop or mobile

any ideas? I can give you all steps 365 support had us run through if that will be helpful

Thank you

Doug

Brink · May 23, 2020

Office 365 Home and Personal Licensing and Activation Improvements Office

Since launching Office 365 to consumers, we have heard feedback from customers about the challenges in installing and using their office subscription across multiple devices. The first step in addressing this issue happened in October 2018, increasing a single user’s device limits to five (meaning they can concurrently use five devices) for Office 365 Home and Office 365 Personal. Our next step in simplifying use across multiple devices will streamline the activation of a user’s device.

Beginning in May, we rolled out the following changes to customers on PCs, followed by Mac devices in July.

For customers, here’s what stays the same:

Sign in to activate Office: Users will continue to sign in to activate Office on their devices. When single sign-on is enabled, Office detects the user’s credentials and activates Office automatically.

Sign-in limits: Users will be able to install Office 365 on all their devices and be signed in to five at the same time. This includes any combination of PCs, Macs, tablets, or phones.

It's important to stay signed in while you use Office on your device. This is what keeps your Office installation activated and ready to use.

Here are the changes that you may notice:

No more prompts to deactivate: Users can install Office on a new device without being prompted to deactivate Office on another device.

Automatic sign-out: When a user reaches the sign-in limit (five devices), instead of being prompted to deactivate, the user will be automatically signed out of Office on the device where Office has been least recently used. The next time the user starts Office on that device, the user will be prompted to sign in to activate Office.

For more information on how sign-in works on devices where Office 365 is licensed, please visit this support article: https://support.office.com/en-us/article/how-sign-in-works-in-office-365-1d646e83-1585-4278-8daf-d4a...
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Source: https://techcommunity.microsoft.com/...on/ba-p/788745

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Carlos Tin · May 23, 2020

Office 365 activation error after big Win 10 update

We appreciate your response, Keith. We suggest that you update Office 365 and see if it'll make a difference. You can simply do it by opening any Office 365 applications (Word, Excel, PowerPoint). Here are the steps on how to do so:

Open Office app, then click on File.

Look for Account, then click on Update.

Once done, restart your computer.

We're looking forward to your feedback.

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