Windows 10: Office 365 and Windows 10 Connectivity False Posititve

Windows is having issues with the onboard NIC reporting that it has not internet connection when in actuality it does. This in turn is causing Office 365 to not open because it is checking with windows to see if it has internet connection rather than just checking the internet itself since windows is creating a false positive that it does not have connectivity.


This is adversely affecting our field techs as well as those rebooting their computer. The issue sometimes clears:


1. Removing and reinstalling the NIC

2. In the NIC turn IPv4 Checksum offload off

3. Reset Winsock


Sometimes this works sometimes it doesn't and we shouldn't have to do this every time it happens, it needs to be rectified by the Windows 10 engineers and not the customer jumping through hoops to get the product to work as expected.

:)

 

Cortana & Office 365 Integration

We are trying to integrate Cortana with our Office 365 subscription, but it never works. Here are the steps we have done:

• Turned on Cortona in the Office 365 Admin portal
• We are using Windows 10 1703 – connected Office 365 service to Cortana

Did the same on windows 10 mobile with no luck, Cortana says its connected to Office 365, but sees no data and we are getting zero errors

We went rough office 365 support first and tried all fo their suggestions, they kicked us over to Windows support which is currently closed.

We are on v1703 with all updates in place, it does not work on Windows 10 desktop or mobile

any ideas? I can give you all steps 365 support had us run through if that will be helpful

Thank you

Doug

 

Cannot connect to Office 365 after Windows 10 download

I am unable to "Connect" to Office 365 after acquiring Windows 10. Any suggestions?

 

Office 365 activation error after big Win 10 update

We appreciate your response, Keith. We suggest that you update Office 365 and see if it'll make a difference. You can simply do it by opening any Office 365 applications (Word, Excel, PowerPoint). Here are the steps on how to do so:

• Open Office app, then click on File.
• Look for Account, then click on Update.
• Once done, restart your computer.

We're looking forward to your feedback.