Windows 10: Office Lens will not install

Discus and support Office Lens will not install in Microsoft Office and 365 to solve the problem; The installation of Office Lens is stuck every time at 20.60 KB. I am trying to re-install it because it won't launch ---- right at the start it... Discussion in 'Microsoft Office and 365' started by clayto, Mar 30, 2018.

  1. clayto Win User

    Office Lens will not install


    The installation of Office Lens is stuck every time at 20.60 KB. I am trying to re-install it because it won't launch ---- right at the start it reported 'something is wrong' and falsely claimed the camera was in use by another app. I tried with both cameras & I have restarted the PC several times.

    :)
     
    clayto, Mar 30, 2018
    #1
  2. saberman Win User

    How Did A Screen Ad Show Up On My Phone

    >Do you have office lens installed

    No.
     
    saberman, Mar 30, 2018
    #2
  3. Ian Sal Win User
    Office Lens

    Hi Bernard,

    There's no official statement when will the update be released so far. We encourage you to check Windows Store for Office Lens updates every once in a while. Feel free to ask if you have more inquiries.

    Best Regards.
     
    Ian Sal, Mar 30, 2018
    #3
  4. Office Lens will not install

    Have you tried installing after doing a clean boot?

    Really doesn't seem to be any support for this product online. Found an email address.

    http://olenssup@microsoft.com

    Was listed in Store, I did not test.
     
    Caledon Ken, Mar 31, 2018
    #4
  5. clayto Win User
    Thanks for reply. However, the app unexpectedly started installing itself while I was doing something else, so I guess it was in some sort of pending state. It is OK now.
     
    clayto, Apr 5, 2018
    #5
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Office Lens will not install

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