Windows 10: Offline File Sync Issues

Hello all,All of our users have their Desktop and Documents folders mapped to our file server. Sync Center recognizes this and creates offline copies of these folders' contents.Well now we have one site that is having issues. When user's log into their PCs they will only see some of their desktop icons and most will have a gray "x" on them typically in the lower right hand corner of the icon. While in this state the desktop and documents folders are not communication with the file server, for example if I create a folder on the server under the user's desktop folder they will not see it, or

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windows 10 offline files issue

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with syncing offline files on the computer from network directory. As this is happening on only a couple of computers, you can try and delete the temporary files. To do this.

1. Click on Search in the Taskbar and type Control Panel.
   
2. Open Control Panel and then Sync Center.
   
3. Click on “Manage Offline Files”.
   
4. Click on “Disk Usage” tab.
   
5. Click “Delete temporary files”

You can also check the Sync Conflicts/Sync Results and see if there are any concerns.



However, for issues with Sync Center, let me help to point you in the right direction. I would suggest you to post your query in
TechNet Forums, where we have
professionals with expertise on sync issues and network storage.



Reference: Enable Always Offline mode for faster access to files



Regards,



Aditya Roy

Microsoft Community – Moderator

 

offline files acces denied (file name database.xml)

Hi,

Access issues with offline files can be due to the changes in the configuration of the device and/or the host/server. To better understand your concern, we'd like to know the following:

• If you're using the Windows Sync Center application to access/manage your offline files.
• If you're referring to the use of the OneDrive application.
• If your device is managed by a domain or an organization.
• The exact error messages that you're getting when accessing the files.
• The version and build of Windows 10 that you're using on your device. To check this, you can perform the steps posted on this
  
  link.

In the meantime, we'd recommend performing the following steps to verify the status of the offline file access on your device:

• Search and launch Control Panel using Cortana.
• In the Search Control Panel box, type offline.
• Under Sync Center, click Manage offline files.
• In the Offline Files pop-up window, check if its enabled.

We look forward to your response.

 

how to make files available offline so I can get sync center to work

Hello Diane,

Thank you for posting in Microsoft Community.

I understand that you are trying to enable the offline files in sync center. We will help you.

• Did you enable Offline files from the control panel?

There might be some third party applications conflicting to cause this issue.

Lets try the below methods and check if the issue persists.

Method 1: I suggest you to perform a clean boot
and check if the issue persists.

to disable all non-Microsoft services consult the article called Clean Boot.

Follow: How to perform a clean boot in Windows

Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting"

Disclaimer: A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program
in Windows. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

After performing the clean boot follow the below steps and check if the issue persists.

Method 2: I suggest you verify if you have enabled offline files
and check if it helps.

• Press Windows key + R to open the run command.
• Type "control" and press Enter. This will open the Control panel.
• If View by shows Category, kindly change it to
  small icons.
• Find and double-click on Sync Center.
• Click on Manage Offline Files.
• Click on Enable Offline files.

Once you have enabled offline files you will notice that View offline files option is enabled too.

Hope this helps. Please respond if you have further related queries.