Windows 10: Offline files disappeared

I have a user who has been working at home for the past three months using a domain-joined computer with offline files. When she came into the office today and synchronized her offline files, all her files and folders she had been working on for the past three months disappeared. What happened and can they be recovered?

:)

 

sync - where are offline files, folders disappear when offline?

I have sync set up, between 2 PCs, and made some 'always available offline' They are in the 'manage offline files' window., - but where are the offline files in explorer, when offline?

I could find them in "network" in the folder pane when connected, but when the connection is broken, the pc containing the shared files disappears from the network list!

How to I access offline files to edit them, and offline folders to save new files?

Thanks

The PC I am trying to find the offline files on is using Win 10 professional, the other 8.1 professional

 

offline files acces denied (file name database.xml)

Hi,

Access issues with offline files can be due to the changes in the configuration of the device and/or the host/server. To better understand your concern, we'd like to know the following:

• If you're using the Windows Sync Center application to access/manage your offline files.
• If you're referring to the use of the OneDrive application.
• If your device is managed by a domain or an organization.
• The exact error messages that you're getting when accessing the files.
• The version and build of Windows 10 that you're using on your device. To check this, you can perform the steps posted on this
  
  link.

In the meantime, we'd recommend performing the following steps to verify the status of the offline file access on your device:

• Search and launch Control Panel using Cortana.
• In the Search Control Panel box, type offline.
• Under Sync Center, click Manage offline files.
• In the Offline Files pop-up window, check if its enabled.

We look forward to your response.

 

RetailDemo Offline Content?


Was cleaning up my 10162 install using cleanmgr. One option on the list was "RetailDemo Offline Content", it was 100MB. Not sure what this is, before I delete it. Suggestions?