Windows 10: ok so i was just trying to download and or view media on an external hard drive and its...

from my old computer and for some unknown reason 500$ later trying to retrieve these pics it just seems to e absolutely impossible why is this so freaking difficult, it should be as easy as plug and play?!!! please any help or info would be much appreciated!!! *** Email address is removed for privacy *** these pics are priceless to me

:)

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.

 

Windows 10 Media Player will not save music data populated fron external hard drive???

Hi Day,

To assist you further, let me ask you:

• Did you disconnects the external hard drive or is it connected all the time?
• What exactly do you mean by populated?
• Are you referring to media player library/playlist?

If it is about library and the external hard drive is connected all the time, I would suggest you to run Media player settings troubleshooter and media player library troubleshooter.

Follow these steps:

1. Press Windows key + X and select Control panel.

2. In the search box, type troubleshooter, and then click troubleshooting.

3. Click View all, Click Windows Media player Settings and then media player library troubleshooter.

I hope the information is helpful and if you need any other assistance on windows, we’ll be glad to help you.

Thank you.

 

saving and viewing files on an external hard drive

Hi Sam,

We appreciate you for being part of Windows 10.

Yes, you may format the external hard drive. Follow the below steps.

• 
  Connect the external hard drive to Windows 10 computer.
  
• 
  Press Windows + E keys on the keyboard to the keyboard to open the file explorer.
  
• 
  Locate the external hard drive on left navigation pane in File explorer.
  
• 
  Right click on the external hard drive and click on
  Format.
  
• 
  Click Start and follow on screen instructions to format the hard drive.
  

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.