Windows 10: Old Laptop shows up on devices list but has no BitLock key

Discus and support Old Laptop shows up on devices list but has no BitLock key in AntiVirus, Firewalls and System Security to solve the problem; My old laptop got fried in an electrical surge and died, it can't be turned on. The BitLock key is required to recover what was on it, which wasn't... Discussion in 'AntiVirus, Firewalls and System Security' started by meital haberman, Apr 22, 2023.

  1. MEITAL HABERMAN
    meital haberman Win User

    Old Laptop shows up on devices list but has no BitLock key


    My old laptop got fried in an electrical surge and died, it can't be turned on. The BitLock key is required to recover what was on it, which wasn't backed up anywhere, but it doesn't exist. The laptop's decription appears on the devices list in my microsoft account, but not on the BitLock list. The old laptop was a Windows 10. What can I do?

    :)
     
    meital haberman, Apr 22, 2023
    #1
  2. XYLEE DEL
    Xylee Del Win User
    Xylee Del, Apr 22, 2023
    #2
  3. ALEKSANDRA ARSIC
    Aleksandra Arsic Win User
    How to find BitLocker recovery key for broken laptop

    After my old Windows laptop died I bought a new one. After registering the new computer, on Microsoft account I can see both, the old and new device but only BitLocker recovery key of the new device is listed - the one I'm connecting from. I need the BitLocker recovery key of the old laptop to unlock it's hard drive and copy the data to the new one. Is it possible to get the key on my Microsoft account without being able to login from the old device?

    Thank you!
     
    Aleksandra Arsic, Apr 22, 2023
    #3
  4. TENFORO
    Tenforo Active Member

    Old Laptop shows up on devices list but has no BitLock key

    Device is listed in MS Account, but not showing Bitlocker Recovery Key

    I am trying to fix the black screen problem on my Windows 10 tablet when booting and can't get through to the Windows login screen. The black screen appeared after doing a Windows update. When trying to reset in Windows Recovery Environment, I am prompted for the Bitlocker Recovery Key, which I don't have as I didn't know about it to, save it anywhere.

    How can I get my recovery key, so as I can reset my Tablet?

    I have gone to my Microsoft Account and can see the list of my devices, but when going to the Recovery Key page https://account.microsoft.com/devices/recoverykey, there is only one recovery key listed which relates to a different device.

    How can I retrieve the recovery key for the device I am having problems with?
     
    Tenforo, Apr 22, 2023
    #4
Thema:

Old Laptop shows up on devices list but has no BitLock key

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