Windows 10: older hp printer detected but is offline

I have an older HP printer Photosmart C5180 All in one which I was running with my PC Windows XP I have just upgraded with a new PC running Windows 10. I downloaded and installed from the HP website the latest driver file name: AIO_CDA_Net_Full_Win_WW_140_408-5.exe. When I go into Settings->Devices->Printers & Scanners my printer is shown, but at the bottom @ Printers, Scanners, Copiers it shows as "Offline". Also, when I dbl click the HP Solution Centre icon it shows "disconnected". All connections seem to be solid, so that's where I'm stuck. I have tried a different USB port on my PC but no change. Is Windows 10 compatible with this older printer?

:)

 

HP Printer shows Offline

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that your HP printer is offline. I’ll certainly assist you with this.



However, please let us know:

• Are you aware of any changes made to the computer prior to this issue?
  
• Which build version of Windows is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

I would suggest you to refer the troubleshooting steps mentioned in the HP article
HP Printers - Printer is Offline (Windows) and see if that helps.



You may also want to refer the troubleshooting steps mentioned in the article
Troubleshooting offline printer problems and
Change a printer’s status from “offline” to “online”.



Let us know how it goes, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

HP Printer Offline and Slow to Print

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that your printer shows offline and there is a delay in printing.



1. Did this issue started recently? If yes, then what are the recent changes that you have made to the computer prior to this issue?



HP Print and Scan Doctor is an application software from HP that can help you eliminate any issues with your HP Printer or Scanner Devices. If you are having commons problem with your HP printer or scanner
you can download, install and run HP Print and Scan Doctor Utility to easily scan for the error and troubleshoot them automatically.



Method 1:



Step 1: I suggest you download and run the
HP Print and Scan Doctor and check if it resolves the issue.



Step 2: I suggest you refer to the article
Troubleshooting offline printer problems
and perform the troubleshooting steps mentioned and see if that helps.



Method 2:

If your printer is slow to print, I suggest you refer and follow the suggestions from
HP Printers - Slow Printing (Windows)




Additional Information:

Change a printer’s status from “offline” to “online”

https://support.microsoft.com/en-us/help/4027988/windows-10-change-a-printers-status-from-offline-to-online



Hope it helps.



Regards,

Zaki

 

HP Deskjet 2632 showing Offline

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that your HP printer is offline. I’ll certainly assist you with this.



However, please let us know:

• Are you aware of any changes made to the computer prior to this issue?
  
• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

I would suggest you to refer the troubleshooting steps mentioned in the HP article

HP Printers - Printer is Offline (Windows) and see if that helps.



You may also want to refer the troubleshooting steps mentioned in the article

Troubleshooting offline printer problems and

Change a printer’s status from “offline” to “online”.



Let us know how it goes, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator