Windows 10: On my hp pc sign in windows hello pin says not Available . What do I do

I have a hp laptop and on the windows hello sign in it’s says pin not available. When I follow the steps to set a pin it takes me back to the sign in beginning

:)

 

Login with PIN and Hello

Hi Jean,

Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
you answer the questions below?

• How are you setting the PIN and Hello?
• Which build version of Windows is your PC running on?
• Were there any error codes or messages?

In the meantime, we suggest that you follow the steps below on how to set up PIN.

• Open Settings.
• Select Accounts.
• Click Sign-in options.
• Click the Add button for the PIN and set your PIN.
• Do the same for the Windows Hello.

Looking forward to your response.

 

Windows Hello and Pin sign on

Hi I am having issues with windows hello and the pin creation. I have two scenarios both of which don't fully work.

I turned on my PC and windows hello which was working perfectly said I need to set up a pin. I could not add a pin, every time I went to nothing would happen so I followed steps to delete the contents of the NGC folder as other forum posts reccomended. I
can now set up a pin which works to sign in. However, when I try to set up windows hello it asks for the pin, which I enter, it makes a sound to say it is correct and then does absolutely nothing.

Alternatively, I can remove the pin and try setting up windows hello. This does start the facial recognition and then asks me to set up a pin which I enter and end the process. However, neither windows hello or the pin is set up next time I try to sign in.

Specs:

HP Envy

Windows version: 10.0.15063 Build 15063

Thank you for any help or advice

 

Win10/HP Pavillion - PIN "unavailable"

Using Win10 on an HP Pavillion Gaming Laptop

PIN went away. Now when I go into create a PIN I get "Something went wrong. Try again later". The step prior is: Start.>Settings>Accounts>Sign in Options>Windows Hello PIN and it reads "This options is currently unavailable - click to learn more". I
followed the steps suggested, but they don't work

Suggestions?.