Windows 10: On my Microsoft Modern Wireless Headset, why am I only able to hear individuals on a...

I've never had issues with my headset prior but today when joining a microsoft teams meeting, I can only hear participants when my mouth piece is in the lowered position. If I rotate the mouth piece up, it auto mutes everyone. * Moved from Community Center

:)

 

Microsoft Modern Wireless Headset not detected by Microsoft Accessory Center

I recently purchased a Microsoft Modern Wireless Headset, and it's OEM and in Spanish. I live in Bermuda, so a lot of the products we get are for Latina America and Caribbean, which means a lot come in Spanish and we have to change them.

I downloaded the Microsoft Accessory Center and opened it, and it does not detect the headset at all. I've tried the following steps:

• Unpairing and re-pairing the headset
  
• Uninstalling the MS Accessory Center and reinstalling
  
• Running all Windows updates and rebooting
  
• Turning the headset of and on again while the Accessory Center was open
  
• Connecting via the USB dongle
  
• Connecting via the USB cable
  

The Accessory Center was not able to detect the headset at all, but the headset is showing and working in Windows audio properties and Device Manager.

Edit: Sorry if this isn't the right forum - I couldn't find one specifically for Microsoft Accessories.

 

Microsoft Accessory Center not detecting Microsoft USB Link or Microsoft Modern Wireless Headset

Hello Mehmet, II'm Greg, here to help you with this.

Have you follow these setup steps from Microsoft:

https://support.microsoft.com/en-au/topic/set-u...

Try also the suggested steps here:

https://answers.microsoft.com/en-us/windows/for...

https://answers.microsoft.com/en-us/surface/for...

If one of those doesn't help then Nicole gives the contact information for Support under warranty for the device in the second thread above.

Feel free to ask back any questions. Based on the results you post back, I will have other suggestions if necessary.

____________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

 

Microsoft Modern Wireless Headset noise-reducing microphone not working

Hi,

I've bought a few Microsoft Modern Wireless Headset (Microsoft Modern Wireless Headset, Certified for Microsoft Teams | Microsoft Accessories) with a background noise-reducing microphone and high-quality stereo speakers optimised for voice.

Its suposed to reduce the noise arround but in a call I can hear everyone around so it's not working as it should.

Do I need to do anything to get this working correctly?

I've came from the Jabra Evolve 65 Stereo and if this is not solved I won't buy more of this.