Windows 10: On the HP Spectre 360X are headphones always needed to hear the audio?

On the HP Spectre 360X are headphones always needed to hear the audio?

:)

 

Windows 10 not playing audio on headphones.

Hi Jefelito,

Thank you for replying and I am sorry to hear about the tragedy that occured in your brothers sanctuary.

Glad to know that the Bluetooth issue is resolved.

Try the below methods to troubleshoot the issue on the headphones and check if this helps.

Before trying the below methods, I suggest you to try connecting the headphones to a different port or check the headphones on a different computer and check if you are able to hear the audio from the headphone.

Method 1:
Setting The Headphones As Default Playback Device.

1. Select on the Start button > Type Sound in the search box > Select
   Sound from the list of results.
2. Go to Playback tab > Select your headphones > Then click on
   Set Default.
3. Restart the computer once and check if this helps.

Method 2:
Updating The Audio Drivers.

Follow the steps mentioned in Update drivers in Windows 10
and update your Sound drivers and check if you are able to hear the audio from the headphones.

Restart the computer once after updating the sound drivers.

We're looking forward to your response.

 

HP x360 Spectre Windows Hello No Longer Working

Thanks for the suggestion. For reference (for people coming after me trying to find a solution), the steps Lee is suggesting are as follows:

• Device Security > Security Processor Details > Security Processor Troubleshooting > Clear TPM

Appreciate the help, Lee, but resetting the TPM using the process above didn't work. All it did was make me reset my PIN and sign in again via my Microsoft account. As I mentioned in my initial post, I have an HP Spectre
x360 Convertible 13-ae0xx, so I've been using the drivers found here:

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-ae000-x360-convertible-pc/16779579

Also as I mentioned, the latest drivers are installed - that's always my first go-to solution (other than turning it off and on again! ).

Any other suggestions?

 

DTS Audio Control and headphone plug

Hi Terry,

This issue with the DTS Audio Control can be caused by system corruption on the application itself. As an initial troubleshooting step, we suggest that you uninstall the application. Here's how:

• Type DTS in the search field at the task bar.
• Right-click on the DTS Audio Control in the results.
• Click Uninstall.
• Once done, proceed with installing it back.

You can also check out with HP as the manufacturer of this application for any updated drivers that can help to resolve the issue.

You may try to plug in the headphone again once the issue has been resolved. If it is the same, try a different headphone and let us know about the results.

Should you need additional assistance, do let us know.