Windows 10: on windows updated stuck on “restarting screen for over an hour. can I power down my laptop...

When trying to run two latest Windows 11 update,my laptop is hung up on “Restarting.”. Should I power down and back up, or what?

:)

 

Windows 10 Laptop stuck in update upto 3 hours then rollsback update

@zbook,

I am slightly confused by the results.
As suggested by you, I performed clean boot in Windows 10
In msconfig, chose Selective startup and unchecked "Load Startup items". Then under Services tab after hiding all Microsoft services, I disabled all services. Then in startup tab I disabled all startup tasks and restarted my Laptop. Once it booted I went to settings ->Windows update and clicked on "Check for updates" and then it gave a couple of updates like "2021-01 Windows update for Windows 10 v 1909" , "Update for removal of Adobe flash player.." and asked it to run the updates.
So it ran the updates and restarted again. And I see in the update history as shown in below screen shot that those 2 updates are applied with todays timestamp 5/22/21




However on the Windows update screen it still shows "You are NOT up to date. Your device is missing important security and quality fixes" as shown in below screenshot.
If I click on "Check for Updates" nothing comes up now and it keeps saying "You are NOT uptodate your device is missing important security and quality fixes" I tried restarting a few more times and it says the same thing.




Also if I click the Start->Power icon, there are only 2 Options as shown in below screenshot. "Update and shut down" and "Update and restart".




So can you please advise what this signifies and how do I proceed from here and what are the next steps because I am confused if it already applied all the updates or it is not able to apply the updates .
Appreciate your help.

Thanks

- - - Updated - - -

I am sorry, can you please clarify this which you have mentioned in your reply ?

(1) What do you want me to do with this link
setupdiag: https://docs.microsoft.com/en-us/win...rade/setupdiag

(2) And what is V2: BSOD for. Is it connected to above setupdiag step ?

(3) Is Upgrade_failure_info.bat the 3rd step you want me to run after above V2:BSOD step ?

(4) PS2 Logs: Is this the 4th step to perform after upgrade_failure_info.bat step ?

thanks

- - - Updated - - -

I am sorry, can you please clarify this which you have mentioned in your reply ?

(1) What do you want me to do with this link
setupdiag: https://docs.microsoft.com/en-us/win...rade/setupdiag

(2) And what is V2: BSOD for. Is it connected to above setupdiag step ?

(3) Is Upgrade_failure_info.bat the 3rd step you want me to run after above V2:BSOD step ?

(4) PS2 Logs: Is this the 4th step to perform after upgrade_failure_info.bat step ?

thanks

 

Manually restarted my laptop to install update. The laptop is stuck on the restart blue screen

Manually restarted my laptop to install the latest windows update by Windows 10. But now the laptop is stuck on restart screen. It's been restarting for hours now. Can't even force shutdown the laptop because it goes to sleep when I try force shutdown it
using the power button and when I switch it back on using the power button, the restarting screen appears again. ALT + CTRL + DEL doesn't work either.

Please Help.

 

windows update stuck at installation screen and cannot get to desktop

Hi Sue,

To understand the issue better, I would like to ask some questions:

• Is the computer stuck in the Installing updates screen?
• For how long is the computer stuck in the screen?
• When was the computer last updated?
• Is the screen showing any percentage of installation?

Sometimes the installation might take a long time to install if the update is of large size. So, I suggest you to wait for sometime and check if the system boots to the desktop. If it is taking a longer time, then perform a Power Drain by following the steps
provided below:

• Shut down the Computer.
• Remove all power source (including battery if it is a laptop).
• Press and hold the power button for 15-20 seconds.
• Connect the power source and start the computer.
• After the computer boots to the desktop, suggest you to install all the pending updates.

Hope this helps. Keep us posted on the status for further assistance.

Thank you.