Windows 10: one of my usb ports not working not enough power getting to port. windows 10 pc.

One of my USB ports on windows 10 pc not working, getting error message power surge, not enough power getting to port.any help appreciated its a HP all in one pc 12 months old.thanks in advance. Jim.

:)

 

USB port not working

I have an HP Pavilion dv6604nr laptop. I have 3 USB ports, 2 located on the left side and one located on the right side near the power supply port. For some reason, one of the USB ports on the left hand side will not recognize anything that is plugged
into it. I have done all the steps and suggestions that is posted on this site, and still can't get it to work. The message I get is "The last USB device that was connected has malfunctioned and Windows does not recognize it." It shows in the Device Manager
as Unknown USB Device(Port Reset Failed). When I have a USB device plugged into the non-working port, it shows up in the Devices and Printers folder, but the device does not work. I am at my wits end. Can anyone help me or suggest any other things to try?
Oh, I am running Windows 10 pro.

 

USB ports not working in Windows 10

Hello ruthives,

Thank you for writing to Microsoft Community Forums.

To address your concern, kindly help us with the below questions.

1. What is the make and model of the computer?
2. Do you read any error message when you connect the device to the USB port?
3. Are you facing this issue with any particular USB port or with all the USB ports?
4. Since when are you facing this issue?

Your device is kept up to date with the latest features by automatically installing the updates in Windows 10. To narrow down the issue, let's go ahead and follow the below methods and see if it helps.

Method 1: I would suggest you to follow the steps to diagnose and repair the USB ports from the article -

Automatically diagnose and fix Windows USB problems.


Method 2: Update USB controllers.

• Right click on the Start menu and select Device Manager from the list.
  
• Narrow down to Universal Serial Bus controllers and update all the USB drivers.
  
• To update the drivers, right click on the each driver and select Update driver.
  
• If that doesn't resolve the issue, I would suggest you to uninstall all the USB drivers from the device manager.
  
• Reboot the PC and it will automatically pick for the latest drivers for your PC.
  

If the issue persists, download and install the latest USB drivers available for your PC build from the
manufacturer's website and see if it works.

Hope it helps.

Mala S

Microsoft Community - Moderator

 

USB port stopped working

I had a USB2 port on the front panel that was working for a year but then one day it was not.

I uninstalled / installed the device via Control Panel for both of the USB Composite Device listings but it made no difference. I thought it may be a bad connection but everything looked OK. Both ports had power according to a USB digital voltmeter.

On the motherboard I moved the cable going to the front panel from one of the USB 2.0 Headers to the other Header & everything worked. At least for a couple months. Now the same port on the front panel does not work again.

So I uninstalled / installed both USB Composite Device listings but it made no difference. Under Properties it says they are working properly.

In Control Panel I did not touch the USB controllers for either USB 3.0 listing or for the USB Printing Support.

The port was working a few days ago but now it is not. The only thing that really happened lately was a Windows 10 Security Update that was installed on 10-27-2022. Could that have changed something?

Anything is possible but it seems strange that the same front panel port stopped working no matter which mobo header is used. Could one of my USB thumb drives be going bad & when plugged in is shorting out something on the motherboard?

Any ideas & suggestions would be greatly appreciated.
Thanks