Windows 10: One of two WIN 10 USERS unable to LOGIN after power loss??

My five yr old? HP ENVY 15 LAPTOP runs 64 bit WIN 10 HOME, VER 1909 and there are two USER ACCTS.


Recently, USER 1 was active when the display went black...no warning. USER 1 noticed power plug was not inserted and immediately did so, she also quickly turned LAPTOP OFF we've been keeping the LAPTOP connected to power cause the battery was lasting less and less.


I used HP ON-LINE DIAGNOSTICS and it determined I needed a new battery. Since this occurrence,USER 2 is not affected and has normal access and use, so I didn't think the battery was the "problem", but I replaced it cause I needed one.USER 1, however, cannot login because the BOOT UP does not proceed past where the HOME SCREEN ICONS are being populated. The ICONS populate normally but then very quickly blink and continue to CYCLE the ICON POPULATING.


I'd appreciate thoughts or experience. I am researching how best to maintain USER 2, and remove USER 1 while retaining her DESKTOP, files, folders and APPS, but it appears - so far -

that I may have some resetting and reinstalling to do...I own all APPS and have back-ups and can reinstall, but I think the problem is a "glitch" in the start up caused by the power loss, etc., and I am thinking I simply do not have the experience to bypass it by removing and reinstalling USER 1.

:)

 

Win 10 - no admin

Hello,

I suggest you to boot the system in Safe Mode and check if you are able to login. If you are able to login to Safe mode boot, follow the steps below:

• Press Windows + X keys and select Command Prompt (Admin).
• Type the command line below and press Enter.

net user administrator /active: yes

If the command line completes successfully, login to the built-in Administrator account and create a new Administrator (user) account.

To boot the system in Safe Mode, follow the steps provided in the link below:

Start your PC in safe mode in Windows 10

https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

If you are unable to login to Safe Mode, then perform a System Restore by following the steps provided below:

• 
  In the login screen, hold the “Shift” key and click on
  power icon and click on Restart.
  
• 
  Click on Troubleshoot>Advanced Options.
  
• 
  Click on System Restore and follow the prompts to restore the system.
  
  Note: Though it is said that System Restore does not affect your personal information such as email, documents, photos, videos, etc., but there is highly
  possible that some of your personal files are deleted while system restoring. During System Restore, there may be errors and such errors may cause damage to the files that are present in the system. And, computer shutdown during restoring process may also
  lead to file loss. Sometimes when System Restore is failed, it may lead to loss of important files as well.
  

Hope this helps. Keep us posted on the status for further assistance.

 

Unable to login via microsoft account or local user in windows 10

Hi Ankur,

I suggest you to perform a System Restore by following the steps provided below and check if it helps.

• In the login screen, hold the “Shift” key and click on power icon and click on
  Restart.
• Click on Troubleshoot>Advanced Options.
• Click on System Restore and follow the prompts to restore the system.

Note: Though it is said that System Restore does not affect your personal information such as email, documents, photos, videos, etc., but there is highly possible that some of your personal files are deleted while system restoring. During
System Restore, there may be errors and such errors may cause damage to the files that are present in the system. And, computer shutdown during restoring process may also lead to file loss. Sometimes when System Restore is failed, it may lead to loss of important
files as well.

Hope this helps. Keep us posted on the status for further assistance.

Thank you.

 

WIn 10 Starts with wrong user.

Hello,

I understand the inconvenience you are facing. We will help you.

I suggest you to provide some information to help you better.

• Are you trying to login the Microsoft account or the Local account?
• Are you getting any error messages?
• Did you make any recent changes prior to the issue?

If you are using Windows 10. To go to safe mode you have to follow the below steps.

If you are able to go to login screen in normal mode try the below steps to go to safe mode with networking.

• 
  At the login screen click on the power symbol.
  
• 
  Hold SHIFT + Click Restart.
  
• 
  After restarting your system, select the Troubleshoot option.
  
• 
  Select advanced options under
  Troubleshoot screen.
  
• 
  Click on Startup Settings.
  
• 
  Click Restart and follow the onscreen steps to go to
  Safe Mode with networking and check if you are able to login.
  

[*]

Please get back with more information, we will be glad to help you further.