Windows 10: One Specific Game Bricks My Computer

I am currently using a Dell OptiPlex 780 PC, a brand new one that I have purchased only a few days ago. I have downloaded Steam, and when playing most games, I experience no error. However, when attempting to play Portal 2, I simply can't. I can open the game and navigate the menus just fine, and even open the level editor and tool around in there for as long as I want. It's only when the game tries to load a map that the errors occur. One of two things happen here. Either the game closes itself, or my computer blue screens. In either case, I can't play my game. What's even stranger is that I'

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Game Bar freezes Computer

Hi,



Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.



To understand the issue better please provide us more information.

• 
  What is the model number of the computer?
  
• 
  Which game are you trying to play?
  
• Try playing other games and check what the status is.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. Visit the below link:

http://www.intel.com/content/www/us...for-5th-generation-intel-core-processors.html



Method 3.

For the sound issue try the below steps.

Step 1.

I suggest you to uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

Hope this helps. Keep posting us with the status we will be glad to help you.

 

Wanting to run old games

Hi Jameson,

Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.

I would suggest you to refer the below link and check the compatibility of the game with Windows 10.

http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home

You may also try installing the game in compatibility mode.
Follow these steps to install the game software in compatibility mode and check if that helps.

• • • • 
        Right-click on the game setup file and click on
        ‘properties’.
        
      • 
        Click on the ‘compatibility’ tab and check the box
        ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.
        

If the issue still persists, I would suggest you to get in touch with the game manufacturer if it’s specific to that particular game.

Keep us posted if you face any issues on windows in future. We will be glad to help you.

 

Computer makes buzzing and lags my games Windows 10

Hi,

This issue may arise due to: outdated drivers or third party conflicts.

In order to help you better, could you please confirm a couple of things.

• What is the make and model of the computer?
• How are you playing the game? Is it through app or online game?
• Do you get any error message while playing the game?
• Is this issue specific to particular game or all?
• Have you made any changes to your computer prior to this issue?

I suggest you to follow the below methods and check if it helps.

Method 1: Follow the below steps.

Steps 1: I suggest you to install all the latest pending Windows updates as below and check if it helps.

• Go to “settings” and click on “update and security”.
• Under tab “Windows update”, click on the icon “check for updates”.
• Then once you find the pending updates install it and check.

Step 2: I suggest you to place your computer in Clean Boot state as below and check whether the issue persists or not.

Clean Boot state helps in identifying if any third party applications or startup items are causing the issue.

Follow the article How to perform a clean boot in Windows in the below link and check if it helps:

How to perform a clean boot in Windows - Microsoft Support
(Applies to Windows 10 as well).

NOTE: Once you perform clean boot do refer to the section
“How to reset the computer to start normally after clean boot troubleshooting” to boot the computer in normal mode.

Method 2: I suggest you to Update display drivers
and check if it helps.

To Update display driver, please follow these steps:

• Press Windows + X keys and click
  Device manager.
• Click to expand Display adapters, right click the adapter and click
  Update.
• Restart the computer and the basic driver will be updated automatically.

If still the issue persist then I suggest you to download the install the Display drivers from manufactures website for Windows 10 and check if it helps.

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.