Windows 10: OneDrive app not updating new email

Yesterday I changed my primary email address. I added my new address, made it primary, and deleted the old address. On the web app this displays correctly the offer to sign out & forget my old email was accepted so that side is OK. However, the Android mobile app is another matter.That still shows my account with the old now deleted email address. I have signed out and cleared the cache on my phone, restarted it & signed back into my Microsoft a/c, but still the app shows my a/c with the old email address. Files on the mobile app are syncing with the web app/my computer. How can

:)

 

Unable to login to OneDrive using new email address

Hi Chris,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to sign in to OneDrive using your new email address.



Please let us know:

• When you say, “I have updated to a new email address and updated Microsoft details” where exactly have you updated the details?
  
• Are you try to sign in to the OneDrive website or OneDrive Desktop app?
  

I would suggest you to refer the steps mentioned in the article
OneDrive shows "You're syncing a different account" error and see if that helps.



However, let me help to point you in the right direction for support related to OneDrive issues. We do have dedicated support team for OneDrive and you can get in touch with them for further assistance. Follow the below steps to contact the OneDrive
support team.



Sign in to OneDrive.com from any browser or Open OneDrive App, click the ‘?’ help icon on the top banner of the page and select
Email OneDrive support. Submit your question and follow the prompts to request support.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows 10 - OneDrive

Right click on the app and one of the properties has an option to not automatically start it. Uncheck, restart the computer, and it should stop. If you want to go another step further, find the OneDrive app in the start menu, right click on it and uninstall.

If that is still insufficient, there is a batch uninstaller for OneDrive available online. I can copy the code here if you need it.

 

Problems with the email app in Windows 10

Hi,

Thank you for the update and I apologize for the delay in response.

I suggest you to uninstall and reinstall the Mail app and configure the account again. Please follow the steps to uninstall the mail app.

Please follow the following steps:

• • Open the Task manager. Here’s a tip: Press CTRL+Shift+ESC.
  • Click File > Run New Task
  • Make sure you have a check mark beside “Create this task with administrative privileges”
  • Type Powershell.
  • This will open a new powershell.
  • Type the following get-appxpackage *microsoft.windowscommunicationsapps*
    
    | remove-appxpackage

After performing uninstallation, I suggest you to reinstall the app from Windows store and check if it helps.

Let us know if you need further assistance. We will be happy to help.

Thank you.