Windows 10: OneDrive videos not playing [Fix]

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OneDrive allows you to store your videos so that you can play your videos without saving them on your hard drive. Some users reported that OneDrive videos are not playing. It is possible that the unstable or weak internet connection or using the wrong video format is causing this problem. In this article, we will […]

This article OneDrive videos not playing [Fix] first appeared on TheWindowsClub.com.

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Unable to play Videos in OneDrive website

Hi,



Thank you for writing to Microsoft Community Forums.



I completely understand that you have not received any response from the support team. As you are unable to play videos in the app and on OneDrive website, I suggest you to refer the article

Video formats you can play on the OneDrive website to know about the video formats that are supported by OneDrive website.



You can get in touch with the OneDrive support team, follow the below steps to contact the OneDrive support team.



Sign in to OneDrive.com from any browser, click the ‘?’ help icon on the top banner of the page and select
Email OneDrive support. Submit your question and follow the prompts to request support.



Hope it helps.



Nikhar Khare

Microsoft Community - Moderator

 

video not playing

Hi,

Thank you for writing to Microsoft Community Forums.

1. May I know, which video player you are using to play the video?
   
2. Are you able to play the video on any other computer?
   
3. Are you facing the issue with only specific video or with all the other videos?
   

This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

Method 1: Try a different video player.

1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
   
2. I suggest you to try a different video player and check if it plays.
   
3. You can also check on different device or computer.
   

Step: Run Windows Media player troubleshooter.

1. Press Windows + R key on your keyboard together.
2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
6. Reboot the computer and check.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator

 

Ads in front of videos play sound, videos don't

Hi thekingofkaraoke,

Issue reported: Ads in front of videos play sound, videos don't.

Troubleshooting steps:

• It could be a problem a browser, you can try to reset/clear browser history.
  
• Clear all temporary files
  
• Run a Disk Clean up
  
• Restart the machine
  

Once, you perform above troubleshooting steps, it should fix the problem or update us on this thread.

Regards,