Windows 10: OneDrive

Hi everyone,

Have recently tried backing up my Documents folder to the cloud, but OneDrive is saying it's empty, and the synch process is failing.


The Documents folder in the OneDrive app is empty, despite the Documents folder in my PC being populated with files. In addition, the OneDrive app is creating multiple failed partial copies of the Documents folder.

In detail:
C:\Users\[my name]\Documents\ is a complete and current folder of My Documents, all files up to date and accurate.
C:\Users\[my name]\OneDrive\Documents\ folder is empty
C:\Users\[my name]\OneDrive\DOCUME~1-LAPTOP-[serial]-[version number]\ is a partial backup of My Documents. This folder has been continually updating (and failing) with over 2,000 versions run so far.

My https://onedrive.live.com/ is a copy of all the /OneDrive/ files above.

I am receiving alerts from the OneDrive app in the system tray saying I've recently deleted over 3k files from the local device, and to confirm if I want them removed from the OneDrive cloud as well. I'm unwilling to click 'yes' in case this deletes any important files.
I've backed up the contents of My Documents to an external hard drive as a fail-safe.

:)

 

Windows 10 - OneDrive

Right click on the app and one of the properties has an option to not automatically start it. Uncheck, restart the computer, and it should stop. If you want to go another step further, find the OneDrive app in the start menu, right click on it and uninstall.

If that is still insufficient, there is a batch uninstaller for OneDrive available online. I can copy the code here if you need it.

 

Onedrive

Hi Hiatt,



Thank you for writing to Microsoft Community Forums.



I suggest you to refer the article Find
lost or missing files in OneDrive for more information regarding the missing files.



If the issue still persists please follow the steps to contact
OneDrive support for further assistance on this issue.

1. Login to OneDrive.com.
2. Click the ? Help icon on the top banner of the page.
3. Select Email OneDrive support for the further assistance.

Muralidhar

Microsoft Community Moderator

 

OneDrive folder icon changed to plain

Hi,

Thank you for replying.

I understand your concern and suggest you to Unlink OneDrive and run OneDrive setup
again and check. Here is the steps:

• 
  Right-click the white OneDrive cloud icon in the notification area, at the far right of the taskbar.
  
  
  
  (You might need to click the Show hidden icons arrow next to the notification area to see the
  OneDrive icon.)
  
• 
  Click Settings, and then click Unlink.
  
• 
  Follow the steps in the Welcome to OneDrive wizard to set up OneDrive.
  

Do notify us if the issue still persists and we'll be glad to help.