Windows 10: OneNote not allowing me to create a notebook. Get connection error message

Discus and support OneNote not allowing me to create a notebook. Get connection error message in Windows 10 Software and Apps to solve the problem; Im just starting to use the app and I cant even create a notebook. Ive tried uninstalling and reinstalling, resetting etc and I keep getting the same... Discussion in 'Windows 10 Software and Apps' started by NoellGarza, Mar 18, 2021.

  1. NOELLGARZA
    NoellGarza Win User

    OneNote not allowing me to create a notebook. Get connection error message


    Im just starting to use the app and I cant even create a notebook. Ive tried uninstalling and reinstalling, resetting etc and I keep getting the same error message. Any solutions?


    OneNote not allowing me to create a notebook. Get connection error message 0492f785-117a-4d54-a514-d6412607eda2?upload=true.png

    :)
     
    NoellGarza, Mar 18, 2021
    #1
  2. PRAKHAR_KHARE
    Prakhar_Khare Win User

    Error: "Unable to create your notebook. Check internet connection and try again", when creating a new notebook on OneNote

    Hi Abigail,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are unable to create a new notebook in OneNote app. I appreciate your efforts in trying to resolve the issue by following certain troubleshooting steps. For more clarity on the issue, please respond to the
    questions below.



    1. Are you aware of any changes being made to the PC?
    2. Were you able to create notebooks prior to this issue?
    3. Have you signed in with Microsoft account on the PC?
    4. Which version of OneNote app are you using?
    5. Are you trying to create the notebook on Computer or OneDrive?


    If you are creating the Notebook on Computer, then please try creating it on OneDrive and check. Also, you can try doing vice versa and check if you are able to create.



    However, I would suggest you to follow the steps mentioned below and check if that helps.



    Method 1:



    I would suggest you to check for updates and make sure the PC is up to date. Refer the article

    Keep your PC up to date    .



    Method 2:



    Try running the Windows apps troubleshooter and check if that helps.



    1. Go to Settings >
      Update & Security > Troubleshooter.
    2. Under Find and fix problems look for
      Windows Store Apps.
    3. Now click on it and select
      Run the troubleshooter      .
    4. Follow the on screen instructions.


    Method 3:



    I would suggest you to create a new user account and check if that helps. Refer the article

    Create a local user or administrator account in Windows 10    .



    If the issue persists, please get back to us with the details and the results of the troubleshooting steps to assist you further.



    Regards,

    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, Mar 18, 2021
    #2
  3. 7THSENSE
    7thSense Win User
    7thSense, Mar 18, 2021
    #3
  4. CONLEYSA
    conleysa Win User

    OneNote not allowing me to create a notebook. Get connection error message

    OneNote App Unable to Create Notebook

    Hi! I use the pen (click the top) to open OneNote on my Surface Pro 3 (i7, 512GB). When I try to create a new NoteBook I receive the error "We are unable to create your notebook, check your internet connection". The internet connection is solid, and
    the problem happens at work and home. If I open OneNote 2016, new notebooks can be created without issue.
     
    conleysa, Mar 18, 2021
    #4
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OneNote not allowing me to create a notebook. Get connection error message

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