Windows 10: OnePlus Buds Z bluetooth headphones appear as two devices on windows 10. One is only "HQ''...

Hello guys.

I've been having some issues with how W10 is recognizing my bluetooth headphones (OnePlus Buds Z). They appear as two different devices (picture below). The issue is that if I choose the ones that appear as stereo headphones I get no audio input (mic) and whenever my mic is in use (i.e. a videogame) the audio just doesn't work on the stereo headphones. On the other hand if I choose to use the headphones as a hands-free AG audio I can get both audio output and input but the playback sound is just awful.

W10 Advanced sound settings - Playback



W10 Advanced sound settings - Recording

I've been browsing the web to find any fix but it seems impossible to get a solution that actually works. I've tried driver reinstallation, unpairing the devices, disabling every other audio devices, and I think, basically everything I've been able to found out about the issue that doesn't requiere a W10 reinstallation.

I'll leave some pictures that can be useful for troubleshooting, if anyone decides to look onto the issue. As well as some of my system info.

HW info:

• MOBO: MSI X570 TOMAHAWK WIFI
• CPU: AMD RYZEN 7 5800X
• SSD: SAMSUNG 970 EVO PLUS

OS info:

• TYPE: Windows 10 Pro
• VERSION: 10.0.19042
• BUILD: 19042
• LAST UPDATE: today

Pictures:

W10 Sound settings

W10 Device manager

W10 Bluetooth and other devices settings

Well, that's all (I think). If anyone could give me some fix for this it would be highly appreciated. Thanks in advance.

submitted by /u/bolinhas_
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:)

 

Bluetooth headphone doesn't appear in devices list

Hi,

My Bluetooth headphones was working without any issues on my windows 10 laptop. Suddenly it would not connect so I removed it from devices to put again but it would not appear in the list !!

It is working perfectly with my iPhone so I know the issue is not in the headphones, and my pc shows other Bluetooth devices in the area so I know that the hardware is working.

I tried the following troubleshoot steps:

1- run the Bluetooth troubleshooter

2-disable Bluetooth device ( from device manager ) and enable again

3-remove Bluetooth driver and restart

4-update all the showing drivers under bluetooth

After all that it still doesn't show in the list

 

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Iogear GBU521 Bluetooth Don. - Not Headphone Compatible on Windows 10?

Windows 10 version 1903


Short story: Our Iogear GBU521 Bluetooth Dongle was used on a different PC running Windows 7 to connect headphones with good-quality sound. Now, on a Dell Inspiron 580 with Windows 10, we can't get the headphones to work with the same quality anymore.

Depth: All Windows drivers are downloadable on this page of Iogear's website: Product Drivers, Firmware & Software - IOGEAR
However, it appears as though the Windows 8/8.1/10 driver is really designed for 8 and 8.1 and not 10. That I conclude because the file name, "GBU521_GBU421_Win8_Win8.1_BT_v12.0.0.9980.zip", does not mention Windows 10, thus suggesting my bluetooth audio problems to be originating from a driver compatibility issue.

I've fiddled my life away with the following:

• WinKey+R / "control panel" / Devices and Printer / (Insert Headphone Name) Properties / Services
• Start / Settings / Devices / Audio
• Start / Settings / System / Sound / Output / Troubleshoot
• Settings within the Iogear bluetooth devices program, which comes with the driver on the aforementioned driver page.

And have gone through many settings that branch off this list, restarting the computer after each change made. Sometimes it connect with good sound quality, but does not retain this quality after breaking the bluetooth connection (turning the headphones off, restarting PC).

Quick side note: I have a new Microsoft Bluetooth 3600 Mouse connected to this dongle that works completely fine, unlike the headphones.

A solution requires the following results, which goes along the lines of how the bluetooth headphones were connected to this same Iogear dongle on the different PC that had Windows 7:

• The bluetooth headphones play with decent quality
• The volume retains it's setting whenever the bluetooth connection is broken by a PC restart, or powering off/on the headphones (I've encountered configurations where the headphones always resets to maximum volume).
• The bluetooth mouse works fine. This shouldn't be much of a concern at all.

If we find no solutions, I will simply buy a dongle that works with Windows 10.

I can provide screenshots if needed.
Thank-you.