Windows 10: Only able to access Edit Boot Option Screen

Setting up a new laptop for my mom, Samsung galaxy book go and it gets caught in a boot loop. I try to do a repair and it gives me this error [C/Windows/System32/Logfiles/Srt/SrtTrail.txt] so i look up how to fix it and it says to disable safe mode. Great, so i do that via the command prompt and it says "After multiple tries the operating system on your pc failed to start, so it needs to be repaired error code [0xc0000001] " except the windows key does nothing. what do I do now? I can't get back to safe boot to try other options. Is this fixable or should we just return the stupid thing?

:)

 

I'm having trouble accessing the Windows 10 boot options menu from startup.

Hi Joe,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

Do let us know the following information to understand the issue and assist you better:

• What is the make and model of your device?
• What exactly are you trying to perform in Boot menu?
• Are you referring to accessing Advanced boot options while startup?
• Have you resolved the black screen error and able to access the desktop?
• Which was the app update you were trying to install?

If you are still facing issues with back screen, this issue might have occurred due to drivers for display adapter.

I suggest you to refer to the steps in the Microsoft article check if it helps.

Refer:
Troubleshoot black screen problems

As you facing black screen issue before Sign-in, click on Black screen and not signed in to Windows 10.

Hope it helps. Reply to the post with an updated status of this issue and required information to assist you better.

 

Black screen after 'Starting Windows' sequence

Sounds like the old... windows black screen of death.

Try this quoted from "VisiHow" article "Repair Windows 7 Black Screen of Death":

They, also, have some other options there, too.
Google search and you will find a lot of the "Windows Black Screen of Death with cursor" fixes.

 

Re: All boot options are tried...

Hi Elda,

If the boot sequence didn't work, then we suggest try running the laptop in safe mode. To do this, here's a few steps to follow:

• Power down your laptop.
• Turn it back on again.
• When you turn it back on, press F8 repeatedly until the power on option appeared.
  
• If you see the boot option "Safe Mode with Networking", choose that option.
• See if you can boot up in Safe mode.

We'll look forward to your response.