Windows 10: Only able to boot in safe mode; constant blue screens/restarting

Discus and support Only able to boot in safe mode; constant blue screens/restarting in Windows 10 BSOD Crashes and Debugging to solve the problem; The log is attached, and the thread title basically explains the issue. The only way I've been able to start my computer this morning (after some... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Zibeltor, Dec 3, 2016.

  1. Zibeltor Win User

    Only able to boot in safe mode; constant blue screens/restarting


    The log is attached, and the thread title basically explains the issue. The only way I've been able to start my computer this morning (after some system hangs and general wonkiness last night) without blue screens is via safe mode (luckily with networking). I've tried system restore, resetting the computer, but neither has worked. (Haven't been able to get any motherboard BIOS functions to work either on startup.)

    I believe the culprit may be (at least in part) the Razer Synapse driver--people on this forum have advised me that it can cause problems, but I'm unable to uninstall it. I get this error message: "The Windws Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance." Any help would be appreciated! Thanks.

    :)
     
    Zibeltor, Dec 3, 2016
    #1

  2. Windows 10 upgrade stuck shutting down

    When i tried restarting my machine it then tried to boot up which immediately displayed a blue screen of death followed trying to reboot again so stuck in a constant loop. This was a pain as booting into safe mode or resetting my pc was also not working
    due to this fault. This all occured from the upgrade option of windows 10
     
    AlastairEdwards, Dec 3, 2016
    #2
  3. only able to boot to safe mode

    Press Windows key + R

    Type: msconfig

    Hit Enter

    Go to the Boot tab

    Uncheck 'Safe boot'

    Click Apply then OK

    Restart when prompted.
     
    Andre Da Costa, Dec 3, 2016
    #3
  4. lifetec Win User

    Only able to boot in safe mode; constant blue screens/restarting

    All dumpfiles blames
    Code: BugCheck 133, {1, 1e00, 0, 0} *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : memory_corruption Followup: memory_corruption[/quote] This is the driver of your nvdia geforce card.
    The driver might be corrupted uninstall with DDU download ddu and reinstall.
     
    lifetec, Dec 3, 2016
    #4
  5. Zibeltor Win User
    Lifetec,

    The good news is that I was able to boot up normally after deleting the driver. The new problem is that whenever I try to install the latest graphics card driver, the computer spontaneously does a series of long, mysterious restarts (without any dialog prompt or warning) and then booted back up with low resolution indicating the card driver wasn't installed. I installed an earlier version of the graphics card, and it was stable for a little bit until it blue screened again. I have attached the latest crash dump information.
     
    Zibeltor, Dec 3, 2016
    #5
  6. Zibeltor Win User
    I decided to repeat the ddu uninstall/restart/reinstall process, this time with GeForce included and a clean install. The system did alright, then BSOD'ed when I plugged in my mouse. It was able to restart however, and I'm using it right now in normal mode with proper resolution. But there was a flicker/hang that looked like it might crash again. I attached the most recent crash dump.

    EDIT: It did indeed crash a third time, and I am now in safe mode. I'm just taking a stab in the dark, but could this be indicative of my GPU card failing? I think the BSOD's keep happening after I've stabilized the system as soon as there's any significant stress on the GPU. This most recent crash happened as soon as a video I was watching started getting bitrate-intense. Any help would be appreciated! I understand lifetec is probably a busy guy.
     
    Zibeltor, Dec 4, 2016
    #6
  7. lifetec Win User
    Both of the 2 latest dumpfiles are:
    Code: ..................... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 119, {1, 5f2, 5f5, ffffda079b24e180} *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys Probably caused by : dxgmms2.sys ( dxgmms2!VidSchiVerifyDriverReportedFenceId+d757 ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* VIDEO_SCHEDULER_INTERNAL_ERROR (119) The video scheduler has detected that fatal violation has occurred. This resulted in a condition that video scheduler can no longer progress. Any other values after parameter 1 must be individually examined according to the subtype. Arguments: Arg1: 0000000000000001, The driver has reported an invalid fence ID. Arg2: 00000000000005f2 Arg3: 00000000000005f5 Arg4: ffffda079b24e180[/quote] This is a very common BSOD, when googling this you get many hits, but no real solution.
    Mostly they say it is driver related, corruption or driverfaults.
    Sometimes there are mentions of faullty hardware(gpucard).

    Possible solution.
    Try installing a older nvdiadriver (you have now the 17 november) use DDU
    Do you have a other GPU card(or borrow one) to test if your system with the other GPUcard does not BSOD. ( then probably your current one is faulty)
    Or test your GPUcard
    Videotest Furmark
    To test your GPU you can use Furmark see this tutorial FurMark - GPU Stress Test - Windows 10 Forums
    FurMark download site: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
    FurMark Setup:
    - If you have more than one GPU, select Multi-GPU during setup
    - In the Run mode box, select "Stability Test" and "Log GPU Temperature"
    Click "Go" to start the test (Looks like it's "BURN-IN test" now)
    - Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
    NOTE: Set the alarm to go off at 90ºC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
    If the temperature gets above 100ºC, quit the test - the video card is overheating.
    - Click "Quit" to exit

    What you are looking for:
    - excessive heat from the GPU (report back with anything over 90ºC)
    - problems with the video display (picture is distorted or jumbled, picture turns black, etc)
    - problems reported by the program (I haven't seen this, but "just in case")

    Do you have Daemon tools installed, this program is known for BSOD on some systems.
    Uninstall it and see if this helps to stabileze your system.

    Look on the supportpage of your mobo and update all your drivers to the latest versions(if avaliable) to get your system as stable as can be.
     
    lifetec, Dec 4, 2016
    #7
  8. Zibeltor Win User

    Only able to boot in safe mode; constant blue screens/restarting

    I'm afraid I do not have access to another graphics card. Also, the system appears to have become so unstable that now I can't install any graphics card drivers. I tried an older one like you suggested (the one before 11/17/16), but system crashed as it was installing the driver. I had to restart in safe mode (via the eventual Windows prompt when your system crashes/restarts too many times). I tried to install drivers two more times, and the same thing kept occurring (it would crash while installing the driver). I would like to try and flash a new BIOS, but I can't even access my BIOS options (pressing any of the function keys during the BIOS splash window crashes the system). I do not have Daemon Tools.

    Will Furmark still work if my graphics card doesn't have a driver installed? (My understanding is that without a driver, the system relies on a bare necessity-card in the motherboard; without a driver installed, will it still be able to test the GPU?) It seems worth noting that my (relatively mediocre) graphics card is about 4.5 years old, and my internet research suggests that even high-end cards only last between 4-5 years with a max lifespan of seven years...

    Edit: I'm more than happy to try anything; I just want to know whether I should spend my time attempting to keep going back and install older and older drivers or whether I should just run Furmark?
     
    Zibeltor, Dec 5, 2016
    #8
  9. lifetec Win User
    Your mobo has a new Bios version F16h from 2016/07/19 after almost 3 years. This might be a good idea.
    Maybe for a better support of windows 10?, you could download the files and look for a read me etc. to check the changes.

    Maybe it is a idea to (temporary) remove your geforce card.
    And use your onboard graphics to see how stable your system is at the moment after all those crashes and bsod.
    And to see if you can now acces your BIOS and to check all your settings and/or reset them to default.
    Then reinstall your geforce and try to install the drivers.
    It this still is not possible than you could eventually deceide to update your BIOS to the latest version.

    Could consider a reset of windows 10. ?
     
    lifetec, Dec 5, 2016
    #9
  10. Zibeltor Win User
    I like the removing the graphics card idea, maybe that will make the system stable enough I can flash that new BIOS--sounds promising. I'll definitely try this when I get home from work in about 9 hours. (My brief research tells me that since I have already uninstalled all the drivers with DDU, all I really need to do is just unplug the system from power and physically remove the graphics card from its slot in the motherboard. If that's wrong, please let me know.)

    I did try resetting Windows 10 (the reset where it keeps data) multiple times, but it would fail--I'm not sure why. I guess the next step--if I'm not able to flash the BIOS and get the system back to a baseline--would be backing up some of my important data on an external hard drive, and then doing the full reset (where everything gets wiped). I'm guessing the full wipe is a bit easier to run than the selective wipe. Anyway--I'll try to get you an update tonight; thanks again so much for your continued assistance. I learn so much every time I come onto these forums--it's way better than any other user support system I've ever found.
     
    Zibeltor, Dec 6, 2016
    #10
  11. Zibeltor Win User
    I was able to flash the newer BIOS, but I'm afraid it hasn't addressed the core issue. The system is very stable without any graphics card drivers and runs perfectly fine. I'm still having the same problem though--when I tried to install a driver for the graphics card, the system crashed and restarted. Interestingly though, it restarted fine and is running just like it was before I tried to install the driver (i.e. at a very low resolution, very stable).

    EDIT: Right now, I'm copying all of my important data to an external hard drive so that I can attempt a full system reset. That will take a while, but I will probably be able to start it tonight. In the meantime, do you have any other recommendations?
     
    Zibeltor, Dec 7, 2016
    #11
  12. Zibeltor Win User
    I reset Windows 10, deleting all data from all drives. The first thing I did was install Firefox, download the latest Nvidia driver and get that installing. Then Windows sent a notification that it had installed the necessary display driver and that I needed to restart to restore full functionality. I cancelled the installation of the Nvidia driver (it had extracted and begun the system compatibility check). It cancelled without a problem and I restarted the computer. The crash log is attached.
     
    Zibeltor, Dec 7, 2016
    #12
  13. Zibeltor Win User

    Only able to boot in safe mode; constant blue screens/restarting

    So, I went ahead and checked that crash dump myself, and saw that it looked like whatever partial installation of Nvidia occurred was enough to cause problems (or, it's possible that was just the Windows 10 display driver that was installed via the windows update system.), Regardless, I restarted in safe mode to get DDU; then I used DDU to uninstall all the graphics drivers. Now, my system appears even less stable than before I reset--counter-intuitively.

    Now my system is only stable in safe mode; before the reset, it was able to boot up normally (but only without graphics drivers). Now, the only way it will start is in safe mode. The latest dump log is attached.

    EDIT: I'm bamboozled; I've read the latest dump logs and they seem to still be indicating the display driver (e.g. "nvlddmkm.sys"), even though I used DDU to uninstall any display drivers. Could this work?: How To Fix an Nvlddmkm.sys Error Message I generally don't like monkeying around with my system 32 folder unless I know what I'm doing. Or maybe use a more advanced setting on DDU? Any guidance would be much appreciated.
     
    Zibeltor, Dec 7, 2016
    #13
  14. lifetec Win User
    What me bothers is the nvdia drivers that windows update installed and interfered with the install of your nvdia driver as you mentioned in one of your earlier post.
    What version did you installed the last time.
    This is the date 9/16/2016 version that is installed.

    I have the feeling that windows reinstalls a nvdia driver windows update driver each time.
    As you probably know windows 10 pushes automatic updates/installs of (hardware) drivers .

    Windows has a program called showandhideupdates that prevents a driver to reinstall see info and downloadhttps://support.microsoft.com/en-us/kb/3073930

    Could you again remove the nvdia drivers and shutdown your pc (do not restart) and remove your GPUcard and see if you can get in normal windows mode. Then check in your Windows Update History if there is a nvdia drivers update.
    Use the showandhide to prevent this driver from reinstalling.
    additional you can disable windows to download thirdparty drivers for hardware devices .
    Go to Control Panel>system>advanced system settings>hardware>settings device installation>No>save changes. (nb. this will apply to all your hardware device)
    I have windows 10 pro i hope this will also works on windows 10 home.

    Ofcourse it could still be that your GPUcard is faulty/broken as i mentioned in one of my earlier post.
    The easiest way to check this is to install another nvdia GPUcard and if your system is stable you know that it is not driver related.


    Also could you update your Realtek wireless and Intel lan drivers are outdated after your last reset.
     
    lifetec, Dec 8, 2016
    #14
  15. Zibeltor Win User
    During that Nvidia/windows mixup, I was trying to install the most recent (like 12/5/16) drivers from Nvidia; I'm not sure what type of driver Windows was trying to install at the same time. I'm working on the other steps you've recommended now: 1) update Realtek and Intel drivers 2) download/install showandhide 3) use DDU, but not the uninstall and restart option, just the uninstall option 4) shut down 5) remove GPU (unfortunately, I still do not have an extra graphics card lying around to test with) 6) attempt to boot normally 7) assuming I am able to, use showandhide to see what's been installing and prevent further display driver reinstalls.

    Sorry; just kinda reformatted it to make it a little easier for me to follow; if there's anything I'm missing, please let me know. I will update you with the results as soon as possible.
     
    Zibeltor, Dec 8, 2016
    #15
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Only able to boot in safe mode; constant blue screens/restarting

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