Windows 10: Only one external hard drive shows when two are connected

Windows 10 Version: 1909

This is the second day of having my new Dell G15 laptop.

I have two identical Samsung 2TB external hard drives.
I want to connect two drives to transfer some files from one to another.
It can't be done: The other drive does not show.
It could be the drivers need updating but using 'Device Manager' it says they are up to date.

Any help will be much appreciated.

:)

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.

 

external hard drive

Hi Chrpee,

If you can't find external hard drive on Disk management than the next step is using the diskpart via command line, please follow the steps below:-

On the keyboard hit ((Windows logo key + R key)) than type ((CMD))

Now the windows command line will appear, the next steps is to type ((diskpart))

After that type ((list disk)) to show you the list of hard disks with partitions

If you found your external hard drive one of the list than you need to type ((select disk number)), note: the number is a disk number

Once you selected the hard disk or partitions than type ((clean))

than type ((create partition primary))

than type ((select partition 1))

than type ((active))

than type ((format fs=ntfs quick))

than type ((assign))

last type ((exit))

Check if the external hard drive appeared, if not please see the link below for more info and let me know if you need any assist

https://uk.pcmag.com/dvd-burners/120624/what-to...

 

external hard drive not recognized

I downloaded EaseUs partition software, when I run the software it does not show the external hard drive in the list of connected drives, it only shows my main internal drive. Windows disk manager continues to show the external drive however with the same unresponsiveness.