Windows 10: opening file explorer causes internet to go out

hi,anytime i open my files in any sort of way, my internet seems to go out until i close it. this has begun happening about a week ago. any help?

:)

 

Unable to open internet explorer

Hi Maria,

The issue occur due to connection problem to your PC. In order for us to assist you, please answer the questions below:

• Were there any error messages?
• What troubleshooting steps have you done so far?

To isolate the issue, we also suggest to check this thread and look for Morris subba answer:

Internet explorer won't open in Windows 10. It contains troubleshooting steps pertaining to the issue.

We look forward to your response.

 

Internet Explorer Pop-Up invisible in Desktop

Thank you for the update, David. For further troubleshooting, we would like to know if Internet Explorer appears in Task Manager even without starting Internet Explorer or it appears and remains in Task Manager after opening and closing Internet Explorer?

If after opening Internet Explorer and it appears and remains in the Task Manager, we suggest opening Internet Explorer without add-ons and see if the issue persists. Kindly follow the steps below:

• Right-click the Start button (lower-left corner) in Windows, and click
  Run.

Alternatively, you can press the Windows logo key and the R key on your keyboard.

• In the Run box, type iexplore.exe -extoff
  and press Enter.
  

If doing the steps above eliminates the issue, then we suggest following this
article for you to be able to manage/disable add-ons that's causing the issue in Internet Explorer 11. Managing
other versions are also available at the bottom of the article.

We will be waiting for your update.

 

Internet Explorer won't open

Hi,

• If you cannot start Internet Explorer, you can open the settings window by pressing Windows Key + R, typing "inetcpl.cpl" in the Run box, and then pressing Enter. After the
  window is open, follow the steps that are described in the "How to reset Internet Explorer settings" section.

If above steps failed to solve.

• Try to create new user account and then open IE.

Or

• Try clean installation method to reset your system.