Windows 10: Optical Drive Failed After One year on HP Running Windows 10

Discus and support Optical Drive Failed After One year on HP Running Windows 10 in Windows 10 Drivers and Hardware to solve the problem; I recently learned that my Optical Drive came with this PC just over a year ago. :/ had failed. The Rep told me HP Laptops had issues with the... Discussion in 'Windows 10 Drivers and Hardware' started by Suzie Mc, Jan 7, 2020.

  1. Suzie Mc Win User

    Optical Drive Failed After One year on HP Running Windows 10


    I recently learned that my Optical Drive came with this PC just over a year ago. :/ had failed. The Rep told me HP Laptops had issues with the pre-installed drives. Hp really has gone downhill since I purchased one in the early 2000's. Never again. I know some claim Optical Drives are obsolete... but I must have a CD Drive for accessing and storing documents.. So I purchased I disabled the Drive which has failed and purchased an External Drive which uses a USB port. Now I cannot copy files from my docx to the Cd when I push it in. What is wrong here, please??

    :)
     
    Suzie Mc, Jan 7, 2020
    #1
  2. LemP Win User

    Optical drive letters keep swapping

    Open Disk Management (click Start, type diskmgmt.msc in the Search box, and press Enter).

    1. In the lower pane, right-click on your optical drive and select "Change drive letter and paths"
    2. Assign Y: to the first optical drive
    3. Repeat step 1 for the second optical drive and assign Z:
     
    LemP, Jan 7, 2020
    #2
  3. Optical drive shows blue question mark and become non responsive

    On a HP 650 Probook after migration from a native HDD to a Samsung SSD 850 Pro the DVD drive becomes non functional:
    The optical drive works once in Windows 10 and only once, followed by a non recoverable failure state.

    In Windows 10 the Optical drive letter shows a blue question mark and the eject button of the optical drive remains non responsive, even when starting up the PC.

    Reverting back to the original native HDD (swapping the Samsung SSD to the original HDD), makes the optical drive functional again.

    Any idea how to fix the issue of the non recognised Optical drive in Windows 10 when an Samsung SSD is installed on the HP 650 Probook?

    Troubleshooting suggestions from HP support were applied without success (e.g. registry key removal of Lower and Upperfilters on registry key
    4D36E965-E325-11CE-BFC1-08002BE10318

    And several other attempts listed in the following support article: HP PCs - CD/DVD Drive Is Not Detected (Windows 10, 8) | HP® Customer Support
     
    TontonMike, Jan 7, 2020
    #3
  4. Optical Drive Failed After One year on HP Running Windows 10

    HP external usb dvdrw optical drive

    my new HP Spectra x360 Windows 10 doesn't accept to install my HP External USB DVDRW Optical Drive. CiberLink installation software says "this product can only run on HP systems". But all is HP!!! What shall I do?
     
    Antloseabra, Jan 7, 2020
    #4
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Optical Drive Failed After One year on HP Running Windows 10

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