Windows 10: Optimum Wifi Connectivity Issue

I have looked online in forums and YT for an answer to this. I am am Optimum Online customer, and used to see 'optimumwifi' in my list of available networks. As of late, I am not seeing it. I went to a friend's recently, who also has Optimum Online. I could not see it in their network list either, even though I've seen it many times before at their home and was able to login with my credentials.

I went to a local Panera Bread to see if it was an issue related to my wifi where other networks I could login to were not showing, and it wasn't. I saw the Panera wifi listed in my networks, and was able to hop on.

I am updated to the most recent Windows, ran driver updates, and neither worked. The strange thing is, a relatives's Macbook, their Samsung galaxy tablet and phone can see the 'optimumwifi' and log on with all their devices. The main Optimum network I use at home shows in my network list and I can connect as usual.


This has been driving me crazy as I used to be see and use 'optimumwifi' when I am outside my home on my laptop, and now I can't even see the network to login. I have even tried to enter the MAC address at the Optimum website, and that didn't work,

BTW, these are the details...any help is appreciated.

Dell Inspiron 17R 5737. Windows 8 came installed but upgraded to Windows 10.
8 GB Ram 7.88 GB usable
Intel R Core TM i5-4200 CPU @ 1.60 GHz 2.30 GHz

64 bit operating system, x64 based processor

:)

 

When will the wifi connectivity problems be solved?

Hi Wabbles and welcome to Tenforums.

I've got 4 systems connecting via wireless; all adapters are different makes; all have zero issues, and two of them are old (wireless-G only). Most every issue I have seen with wireless connections has been driver-related. (Or, impending router failure.) I would suggest identifying your adapter model/make, and searching for different drivers that you can try out. And, sometimes an older driver works better than a newer one (just had this issue on a system I was working on yesterday). Also, verify you have these same connection issues when connecting to different routers, just to rule that out.

 

When will the wifi connectivity problems be solved?


OK, so the Windows 10 engineers bollixed up the wifi connectivity part of the operating system. Everybody knows that by now. It seems they are making some progress in resolving it. Now, instead of seeing "Secured, No Internet" on your list of wifi connections, you see "Connected, Secured" EXCEPT no webpages will load. So you really aren't connected. It does seem to be a step in the right direction. Does anybody know when they plan on a full and complete repair of this screw up of epic proportions?

 

Wifi No Connectivity Issues

Hi Evan,

We'll definitely help you with the issue you're experiencing with your WiFi connection in Windows 10.

Please provide the answers to the following for us to be able to learn more about your concern:

• Have you tried refreshing your WiFi modem and still got the same result?
  
• Are all your drivers up-to-date? If not yet, you can follow the steps found on this
  link on how to update your drivers in Windows 10.
  

Meanwhile, you can check this link for guidelines on how to repair network connection issues in Windows
10.

Also, can you try uninstalling the WiFi adapter, then restart the computer? This will automatically reinstall the driver.

Let us know what happens after the above mentioned troubleshooting steps.

Regards.