Windows 10: Optiplex 7010 Upgrade win7 to win10 failed

Looking for some advice. As stated, I'm trying to upgrade a Dell Optiplex 7010 from Win7 to Win10 and keep getting a failed install due to 0xC1900101-0x30017 "the installation failed in the first_boot phase with an error during boot operation". Normally I would do a clean install but this is a company PC and I'm not sure how I'd get back all the software, i.e MS Office, that was included with the PC. I still have the "Recovery Partition" which, if used, would get back my apps, but take me back to Win7. If I have to do a clean install how to recovery the MS Office apps?

Thank in advance.

Ps. Of course I've also backed up all with Aomei Backupper.

:)

 

BSOD driver corrupted expool bugcheck 0xc5

Recently we updated a few PCs from win7 pro to win10 pro via LTI. Since then, we get a blue screen very often (almost once a day), typically after an automatic restart early in the morning ~4am. Sometimes we get a DMP file, sometimes we dont. Here's an extract
of the dump file .... Any idea how to fix this?

Here's the DMP file Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

It's a Dell optiplex 7010

 

BSOD bad_pool_caller bugcheck 0xc2

It's a Dell Optiplex 7010. Here's a link to the report, it was not obtained in safe mode.

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

Here's the output from DriverView... Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

 

Hi hooutoo.

Here is an article on the upgrade process. While your specific code 0x30017 is not listed there is a section on 0xC1900101. Most of the fixes in the series talk to drivers and connected equipment. Have a look.

https://docs.microsoft.com/en-gb/win...dy_UpgradeTips

Update your drivers where possible, disconnect gear that is not need for upgrade. make sure Windows updates are up to date.


Ken

 

Ken... wanted to say thanks for the reply. Still no luck but will try again tonight when I get home. I noticed the firmware on my box was way out of date so will do a bios upgrade tonight and see what happens.

 

I would also check the drivers listed on the site. Lots are listed and while it will take a little time the information listed on the site is quite detailed.

You are accepting to option to download updates as part of installation.

Can you find the logs Setupact.log and Setuperr.log and $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log mentioned in the article.

 

Open administrative command prompt and type or copy and paste:
1) sfc /scannow
2) chkdsk /scan
3) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

Place the computer into clean boot while in administrative command prompt:

4) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)

5) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

https://support.microsoft.com/en-us/...oot-in-windows
How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

6) shutdown /r (you will reboot the computer so that it is in clean boot)


See if this step fixes the failed upgrade:

replace: C:\Windows10Upgrade\wimgapi.dll
with: C:\Windows\System32\wimgapi.dll

1) open file explorer
2) open system32 folder
3) find wimgapi.dll file
4) copy it with control c
5) find windows10upgrade folder
6) open it and paste the wimgapi.dll file into the folder
7) when prompted to replace > yes
8) close all folders
9) use upgrade assistant or windows 10 iso to upgrade
10) report results into the thread


Also before the upgrade:
1) disconnect all peripheral devices from the computer except
wired mouse
wired keyboard
monitor
(remove headset, speakers, printers, docking station, xbox, etc.)
2) uninstall all non-Microsoft AV/firewall products (always on and manual) and use only Windows defender

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>chkdsk
The type of the file system is NTFS.
Volume label is Win7Pro.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
366592 file records processed.
File verification completed.
831 large file records processed.
0 bad file records processed.
1722 EA records processed.
44 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 3)...
430738 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 3)...
366592 file SDs/SIDs processed.
Security descriptor verification completed.
32074 data files processed.
CHKDSK is verifying Usn Journal...
37389368 USN bytes processed.
Usn Journal verification completed.
Windows has checked the file system and found no problems.

231926078 KB total disk space.
144924876 KB in 230062 files.
137452 KB in 32075 indexes.
0 KB in bad sectors.
478474 KB in use by the system.
65536 KB occupied by the log file.
86385276 KB available on disk.

4096 bytes in each allocation unit.
57981519 total allocation units on disk.
21596319 allocation units available on disk.
C:\Windows\system32>

 

Were you able to find those logs?

 

The displayed result in post #6 did not have chkdsk /scan

1) Please open administrative command prompt and copy and paste: chkdsk /scan
2) When it has completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

 

Scan is an invalid option for Chkdsk in windows 7. Also it seems that your document assumes I'm on Win8 I believe.

 

1) Download and install everything:
voidtools

2) Search for any of these panther folders/files and post any files into the thread using one drive or drop box share links:
C:\Windows\Panther
setuperr.log
setupact.log
Setupmem.dmp
setupapi.dev.log
BlueBox.log
Event logs (*.evtx)
C:\$Windows.~BT\Sources\Rollback
$Windows.~bt\Sources\Rollback\setupmem.dmp
$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
$Windows.~bt\Sources\Rollback*.evtx
$Windows.~BT\Sources\Panther\UnattendGC
miglog.xml
Windows\Logs\Mosetup

 

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

 

How much free space do you have on drive. I think for 64 bit update you need 20GBs. Your error log has this a one error.

 

2017-12-22 12:16:55: Process exit code: [0x800705BB]
2017-12-22 12:26:19: Process exit code: [0x800704C7]
2017-12-22 12:26:21: MainHr: Error = 0x800704C7
2017-12-22 12:24:55, Warning DU DU::CDUUpdate::GetFlightID: Failed to get IUpdateInternalProperty interface from update. hr = 0x80004002
2017-12-22 12:25:10, Info MOUPG CInstallUI::ShowExitingSetup: Posted MSG_INSTALLUI_SWITCH_TO_PROGRESS_PAGE2017-12-22 12:25:10, Info MOUPG CInstallUI::OnProgressChanged: Cancel is requested. Returning ERROR_REQUEST_ABORTED2017-12-22 12:25:10, Error MOUPG CInstallUI::OnProgressChanged(531): Result = 0x800704D32017-12-22 12:25:10, Error MOUPG CSetupUIManager::OnProgressChanged(277): Result = 0x800704D3
2017-12-22 12:16:58, Error MOUPG CSystemHelper::CheckConnectedStandby(642): Result = 0x800700572017-12-22 12:16:58, Warning MOUPG SetupUI::BlockSystemSleep - CheckConnectedStandby failed: [0x80070057]
2017-12-22 12:18:01, Error CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010101)2017-12-22 12:18:01, Warning SPValidateProductKey: Failed to call PidGenX to validate product key
2017-12-22 12:20:22, Warning DU DU::CDUSession::GetNetworkCost: CoCreateInstance failed for network cost manager. hr = 0x80040154
2017-12-22 12:24:12, Warning DU DU::CDUSession::Search: Failed to get the IUpdateSearcherInternal object for getting driver sets. hr = 0x800040022017-12-22 12:24:12, Warning DU DU::CDUSession::Search: Failed to get the IUpdateInternalConfiguration object for skipping existing drivers. hr = 0x80004002
2017-12-22 12:23:44, Error SP CDownloadDUUpdates:*BiggrinoExecuteInternal: Did not find hard disk space needed, when update cab files will not be extracted. This is unexpected! hr = 0x8000ffff2017-12-22 12:23:44, Error SP CSetupPlatform:*BiggrinownloadDynamicUpdates: Failed to download updates. Error: 0x8000FFFF2017-12-22 12:23:44, Error MOUPG DUImage: Failed to execute GDR search and download [0x8000ffff]
2017-12-22 12:26:16, Error SP CDownloadDUUpdates:*BiggrinoExecuteInternal: Failed to download updates. hr = 0x800704c7
2017-12-22 12:26:17, Warning Either AlwaysRestartDiagTrack was specified, or ForceUpload failed with error code=0x800706d9, restarting the diagtrack service to upload the etl
2017-12-22 12:26:17, Info MOUPG SetupNotify::Remapping internal cancellation request [0x800704D3] -> [0x800704C7]2017-12-22 12:26:17, Info MOUPG SetupNotify::Leaving well-known error [0x800704C7] as-is for WU/Store
2017-12-22 12:18:01, Error CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010101)
2017-12-22 12:23:44, Error SP CSetupPlatform:*BiggrinownloadDynamicUpdates: Failed to download updates. Error: 0x8000FFFF


The exact failure and fix I was not able to find.
Give this a try and let us know if it works:
replace: C:\Windows10Upgrade\wimgapi.dll
with: C:\Windows\System32\wimgapi.dll