Windows 10: Other laptop refuses my wife's account. Cannot reset, update, or even use start button.

My wife can't log into her other laptop. Does not take her microsoft account. Cannot update, reset, or use start button. Right click start button to chose item and says it cannot find it. Tried to add another account, nope. Updated bios through Hewlet-Packard and everything went to hell. HP has no answer. I didn't make a recovery disc for it. Any way this can be fixed or will I have to find a way to boot Ubantu?

:)

 

No Start button

Hello,

• Did you tried both the methods suggested by Amarjeeth Paul?

If not, I suggest you to create a new user account and check if the same issue occurs.

Follow the above steps to create new user account and let us know the status of the issue to assist you further.

Thank You.

 

Laptop no longer charging since Windows 10 update

If the laptop works without the battery then charger is functioning correctly. Take a cloth with a bit of rubbing alcohol on it (or some on-the-go alcohol swabs), and clean the metal contacts that connect your battery to your laptop.

Make sure to install all Windows important updates.

Install latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If battery still doesn't charge, you may need to replace your battery.

 

Windows 10 only allows login with Microsoft account, my Wife's account is not available on login screen.

Hi Scott,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will be glad to assist you with your issue.

This issue might have occurred if your Wife account was a Local Account and when you have Synchronized your Microsoft Account to play Mine craft game, your Wife local account might have got synchronized to your Microsoft Account and
hence the user account is your Microsoft Account now. However to be sure if this is the issue, I suggest you to check how many user accounts are listed on the laptop.

1. Login to the system with your ID and password.

2. Now right click on the Start menu
and select Control panel.

3. Open User Accounts.

4. Now select Manage another account.

5. Check if your Wife user account is listed there.

If your Wife account is not listed there then it means your Microsoft account is synchronized with the local account. In this case you can convert the account in to local Account again. However we suggest you to create another
Microsoft Account as it is required to download and play games and apps from Windows Store.

Step 1: To convert Microsoft Account into Local Account.

1. Click on the Start Menu and select
settings.

2. Now select Accounts.

3. Click on the Your e-mail and accounts
and click on the option Sign in with a Local account instead.

4. follow the onscreen instruction.

Step 2: To create New Microsoft user account.

You can refer to the link below for more information on
how to create new user account:

http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8

Note: Applies to Windows 10 as well.

For reference: One email address to sign in everywhere

Let us know the status of the issue. We will be glad to assist you further.

Thank you.