Windows 10: Other profiles cannot Log on Family account

Discus and support Other profiles cannot Log on Family account in Windows Hello & Lockscreen to solve the problem; Hi, I am setting up a different account for my daughter as part of a microsoft family account. I can see her profile already in the Family & Other... Discussion in 'Windows Hello & Lockscreen' started by tobyRDBA, Feb 9, 2021.

  1. tobyRDBA Win User

    Other profiles cannot Log on Family account


    Hi, I am setting up a different account for my daughter as part of a microsoft family account. I can see her profile already in the Family & Other users in settings and it says she can sign in. But when I log on to the computer, it is only my profile that appears. In the "Start" menu and also in the "switch users" her profile does not appear. What must I do to activate her profile so that there will be two of us that can log in, with me as an administrator and she as a standard user?


    Thanks

    :)
     
    tobyRDBA, Feb 9, 2021
    #1
  2. Rey Cam Win User

    fingergprint log-in for family member

    Hi Kristi

    Through Windows Hello, you may have your family members register different accounts with their fingerprints.

    Once you are signed as the family account administrator, you may follow the steps below:

    • Right-click the Start button.
    • Go to Settings.
    • Select Accounts.
    • Choose Family & other users.
    • Add people using the Your family, or Other users options. The only difference between the two is with family, you get an access to child controls, for monitoring and blocking content.

    Once your child is logged into his or her own accounts, they can now set up their own
    Windows Hello log-in. Refer to the steps below:

    • Click Start.
    • Go to Settings.
    • Choose Accounts.
    • Select Sign-in options.
    • Select Windows Hello.
    • Choose Fingerprint, then Set up.

    After performing the steps, kindly share with us the result.

     
    Rey Cam, Feb 9, 2021
    #2
  3. McHenry Win User
    Microsoft family features - child profile not working properly

    Prakhar Khare

    I went into System Properties > Advanced and clicked
    Settings under User Profiles and deleted the user profile there.

    I followed the provided instructions and completed the steps in Windows PowerShell and rebooted, but had the same result when I tried to run https://aka.ms/familyverify (Windows
    10 suggests searching for an app in the Microsoft Store).

    Also, while PowerShell went through 100+ steps, some of them gave some errors regarding the current software being newer versions than what was trying to be installed, or errors indicating that
    requested actions could not be taken due to accounts not being logged in at the time.

    Under Settings >
    Accounts > Your info the Verify link is missing for this child's profile.

    I did try following a link that should not be there on a Windows Family Features Child account, which is
    Sign in with a local account instead and entered all of the requested account name and password info. Fortunately the task resulted in an error that indicated that it could not complete the request, so a local account was not created.

    All of this leads me to believe that the Microsoft account services are not linked or installed properly for this child account. Perhaps the most recent Windows 10 update may have corrupted the previous
    child profile (which had issues with Internet Settings cache size too low for practical internet use in Edge and IE), and may have also corrupted the Default user profile on this computer.

    I will not try to remove the child from the family, because I don't think that will resolve the issue (Microsoft seems to like to charge to add children even in troubleshooting). I will
    try the following:

    1. I will add this child's Microsoft account to another computer, and see what happens with his profile on that computer
    2. I will examine another child's account on this computer to see whether it was affected by the Edge / IE cache issue
    3. I will see whether I can enable a third child's Microsoft account on this computer and see what the result is when that account profile is created.

    Please let me know if there are other steps you recommend (other than removing his MS account from my family)

    Regards

    Mark
     
    McHenry, Feb 9, 2021
    #3
  4. angus Win User

    Other profiles cannot Log on Family account

    Settings can't be opened using the built-in administrator account


    Hello,
    Unfortunately I have the same issue as Dabz from upgrading win7 to win10.
    I've tried opening settings using all the suggested methods and it will not load using my account with Administrator access nor the built-in Administrator profile. I also tried other methods not listed such as using Run. Control panel is just a stepping stone to add users in Settings.
    I'm also having explorer.exe issues, which I believe is preventing Settings from loading.
    Using cmd (Admin) I successfully created a new user profile [and granted admin access also using cmd (Admin)], however win10 will not allow this account to log on. win10 does not list this new user within control panel but it does in the start menu. win10 will not allow to log in or switch to the new account via the start menu either.
    I can access settings in Safe Mode but this will not allow me to create a new account.
    Any help/suggestions will be greatly appreciated.
    Cheers
     
    angus, Feb 9, 2021
    #4
Thema:

Other profiles cannot Log on Family account

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