Windows 10: Others on video chat cannot hear me.

When I make a call or someone calls me I can hear them but they cant hear me


**Original Title**

others on vidoe chat cant hear me

:)

 

video chat

I was able to video chat on messenger 2 days ago without a problem, now when I click on VIDEO Chat , I get this message " Microphone Permissions"... In your device setting, make sure Messenger is allowed to use yor microphone. I never had to do this before..
any suggestion ? my video am is plug and plug.. no software needed with windows 10, it has a built-in mic. as I said it was working fine a couple days ago (make and recieve video chat)

 

Can't hear voice chat and video calls and people can't hear me

my pc specs

• Windows 10 pro 64 bit w/update KB4023057
• Intel Core i7-3770K
• 32gb DDR3 RAM
• GeForce gtx 970
• Asus Z77 sabertooth

So when I go to sound under Control panel everything shows up fine in playback and both microphones show up (my headset and webcam) and even when I enable playback I can hear myself just fine so I know its not hardware. But whenever i enter a chat like in
skype, teamspeak, discord, or any game, Ican't hear anything and people can't hear me. I've double checked and i have the most current drivers and I have also re-installed the drivers from scratch with no change. i've had this issue for a few months and now
my job heavily relies on skype so i need this fixed.

 

Cortana can't hear me

Hi Isidora,



Thank you for posting in Microsoft Community.

I regret the inconvenience caused to you. Let me help you.

• 
  Do you see any error code or error message on the screen?
  

I suggest you to go through the below methods and check if it helps.

Step 1:

I suggest you enable settings in the Playback Devices and check if it helps.

Follow the below steps:

• Right click on the speaker icon on your taskbar.
• Select Playback Devices.
• Click on the Playback Devices and right click on the
  Speakers/Headphones.
• Check mark on the Show Disabled Devices and
  Show Disconnected Devices.

If the issue persists the follow the below step.

Step 2:

I suggest you to refer to the following Microsoft article on Cortana can't hear me and check if it helps.

http://windows.microsoft.com/en-US/Windows-10/cortana-cant-hear-me

Reference: Refer to the following Microsoft article on
Cortana & search.

Check if it helps.



I hope the issue will be resolved. If not, please feel free to contact us again. We will be happy to assist you accordingly.



Thank you.