Windows 10: Our client is able to login from Regions bank it appears an error after login

Hi ,Our client is able to login from Regions bank it appears an error after login "Access your Accounts online We can't complete your request right now It looks like your account may not be eligible for online access at this time For help visit a regions branch or call us at 1-800-472-2265"he is able to login successfully from his mobile

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Online Bank Login Error Message ......09997

Recently, each time I have tried to login to my online bank account, I receive the following error message ....09997 as noted below. I have verified that I am using the correct login ID and have verified with a local bank official that my account is not
locked. I also tried on multiple occasions to reset my password, but continue to get the error message. This message appears after I input Login ID and password. Can anyone help me resolve this issue?

• Error: 00000-000-000-00000-09997

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Not Able to login

Hi,

Thank you for posting to Microsoft Community.

Please confirm the following things for me.

1. Is your system connected to the internet? You can check this through the network icon at the bottom left corner of your login screen.
   
2. What error message are you receiving when you login with your Microsoft account?
   

I would suggest you to login to
http://login.live.com/ with your Microsoft account and check if you are able to sign-in with your credentials.

If you are able to sign-in with your Microsoft account on the live website, you can follow the steps in this article to ‘Start
your PC in safe mode in Windows 10’, kindly follow the steps in the section ‘From the sign-in screen’ and check if you are able to login to your system.

We await your response.

Aaron Summith

Microsoft Community – Moderator

 

Online Bank Login Error Message ......09997

Hi Andre,

Tried loading using MSN browser without success; that is, I am able to see the banks homepage asking for login ID and password. But I got the same error message after inputting my ID and password, and pressing continue. So, now I am wondering if it might
be a security or scripting issue on the banks end. What do you think, or what would you suggest I do now? Thanks again!