Windows 10: Our Product is being flagged by AV Defender. How do we get it whitelisted?

Our company's product is being flagged by AV Defender.We have not had any issues with AV Defender in the past. Our product has never been flagged in the many years we have been distributing it.Just recently, AV Defender has begun flagging it upon installation. This could disrupt the process of our customers installing it due to security concerns.We would like to know why it is suddenly being flagged and how we can whitelist our application.

:)

 

Defender flags a Trojan in Pulse VPN install exe file

I need to install the Pulse VPN client, but Defender flags the following Trojan in it "Trojan:Win32/Varpes.K!cl".

I loaded 2 other malware/AV packages and neither flagged the same issue. Is this a Defender false-positive?

 

Add to exemption list/whitelist

Hi:

Can't speak about Avast, as I have never used it.
Someone else here will likely know.

For Kaspersky, I have run KIS under everything from XP to 10 for many years on multiple devices. I do not recall ever having a F/P.
I would be reluctant to whitelist a file Kaspersky flags as malicious or as a PUP, without first checking the file at VirusTotal (or jotti or a similar site) AND scanning it with a few manual, on-demand malware scanners.
If both Kaspersky and Avast flag the same file, then a F/P is even less likely.

Having said that, yes, there is a way to "exclude" or whitelist a file/application.
In order to provide specific advice, however, we need to know:

• What Kaspersky product (KAV, KIS or KTS)?
• What version (2017, 2016 or an older, unsupported version)?

Thanks!

MM

 

Windows Defender requires AV pgm uninstall to be turned on

Windows Defender is turned off because you are using another AV progam, Avast. That's normal.

If you want to use Avast, you don't have to do anything.

If you would want to use Windows Defender, you would have to uninstall Avast with the help of their removal too, see

List of anti-malware product removal tools

After a reboot, Windows Defender should be automatically enabled.

Suggestion to read:

• Choosing an Anti-Virus Program
• Replacing your Anti-virus - Why should you use Antivirus software?
• Supplementing your Anti-Virus Program with Anti-Malware Tools

• Best Practices for Safe Computing - Prevention of Malware Infection