Windows 10: Outlook 2016 stops responding when adding additional mailbox

Hello everyone,

Currently experiencing the Not Responding issue with Outlook 2016 on Windows 10.

Troubleshooting:
- Reinstall Office and confirmed activation.
- Repaired office.
- Opened in Safemode and removed Com Add-Ins.
- Deleted OST files.
- Opened in Safemode and disabled hardware graphics acceleration.
- Deleted mail profile and re created profile.
- Repaired Outlook Data Files.
- Confirmed Windows is up to date.
- Checked event viewer. Event ID 2001

Currently running on a hybrid environment. Office 365 and On Premise Exchange server.

Thanks in advance!

:)

 

Connecting to a Shared Mailbox in Windows 10 Mail/Outlook app.

Hi Nick,

We acknowledge that you're having issues in accessing a shared mailbox. The shared mailbox can only be accessed once the admin has added the members that he/she would like to share the mailbox with.

For further details, we suggest checking this link
Open and use a shared mailbox in Outlook 2016 and Outlook 2013. It may take a few minutes before a shared mailbox appears if your admin only added you recently.

Let us know if there are other concerns.

 

HOW TO MAKE OUTLOOK MY DEFAULT E-MAIL IN WINDOWS 10

Assuming your address ends in @hotmail.com, configure your account in Outlook 2016 by adding the account and specifying your Hotmail username and password. Outlook will connect to your Hotmail mailbox with an Exchange account.

In WIndows, click Start>Settings>Apps & Features>Default Apps. Choose Outlook 2016 for the email default.

 

This guide may help Outlook not responding.